Shop Service Manager, Bike & Snow

Responsibilities

• Drive business channels by owning and leading the customer and employee experience.
• Handle training, coaching, recognition, and performance management.
• Recruit and hire a diverse, technical workforce.
• Train, certify, and build engaged teams to carry out shop service functions.
• Manage the throughput of shop work to meet customer demand and REI expectations.
• Drive workflow productivity while maintaining or improving quality to meet customer needs.
• Keep shop equipment maintained, organized and accessible for safe and reliable operation.
• Build awareness of REI's shop program through community engagement.
• Develop and deploy store level shop strategy with Store Manager and Regional Shop Specialist.

Qualifications

• 3+ years of successful retail management experience.
• Successful completion of required training/certifications in the role.
• 2-4 years of previous bike and/or ski shop experience or equivalent/transferable skills.
• Sets standards and holds team members accountable to service goals.
• Enjoys communicating and building relationships, both inside and outside the organization.
• Uses business understanding, innovative thinking, and sound judgment to solve problems.
• Produces quality work by setting effective goals and establishing priorities.
• Open to feedback and other viewpoints in the spirit of supporting the business.

About the Role

Our team seeks a Shop Service Manager (SSM) to direct the shop team and drive the shop program. You guide teams from the front! You will deliver best-in-class shop customer experiences and achieve service goals. You build and guide the shop team, shop production management, shop facilities management, and shop workforce management. Act as liaison between member/customer, store team, REI headquarters, and manufacturers.

Benefits

To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

Schedule

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off.