Retail Bike & Snow technician

About the role

The ideal candidate for this role is skilled in bicycle/snow equipment mechanics and dedicated to completing assignments and projects to meet the high standards of quality for our Public Lands explorer.

Responsibilities

• Builds, maintains, inspects, and repairs all product purchased, rented, and serviced through the Public Lands service department for all Bike and Snow Sports.
• Assist with everyday services, including but not limited to:
• Bike: minor to advanced repairs; This includes but is not limited to repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.
• Ski/Snow: mounting bindings, base services, sharpening edges, waxing, brushing, polishing and preparation and detuning tips/tails.
• Diagnose faults, damage, and wear to give accurate estimates to customers, and educate them on whether repairs are essential or recommended.
• Assemble new equipment and partner with lead to perform quality checks before handing off to the explorer.
• Understand explorers' behavior, successfully assess needs, and recommend products/services that meet those specific needs.
• Support Company standards of selling and customer service by providing a friendly environment, including greeting, and acknowledging every customer and maintaining solid product knowledge.
• Assist and recommend explorers with the purchase of Bike and Snow Accessories as needed.
• Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services.
• Preserve complete and accurate shop records and maintain record keeping systems.
• All other tasks assigned by management.

Qualifications

• Flexible availability – including nights, weekends, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Skills

N/A

Benefits

N/A

Pay

Targeted Pay Range: $12.50 - $19.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered.

Schedule

N/A