Shop Parts Counterperson

About Us

At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.

About the Role

Provides in-house parts support to the service department.

Department: Parts
Reports to: Parts Manager

Responsibilities

• Supplies Service Techs with parts, as required.
• Prepares parts for service calls, making sure all supplies are ready.
• Return any parts not used on service calls into parts inventory.
• Unload new and used equipment — inspect equipment for damage and note any shortages.
• Order parts for 2M warehouse and receipt in properly.
• Maintain the tech tool room, locating and ordering tools for techs.
• Maintain parts warranty bin and ship out recalled parts.
• Maintain inventory on shop oil and supplies.
• Handle attachments for new tag setups for shop work.
• Review BO reports from JDPoint orders submitted daily & communicate back to service manager.
• Make sure parts are placed on correct work order segments.
• Reviews work orders for parts missing or placed on wrong segments before RO is closed.

Requirements

• At least 1 year experience in Parts Department operations preferred.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to work extended hours and weekends.
• Excellent customer service skills.
• High School Diploma or GED equivalent.
• Ability to analyze and interpret basic Parts Department reports.