Parts Counter Person

About the role

Komatsu is seeking a Parts Counter Person to provide parts support to customers for walk-ins, phone, service department and other media orders, as well as process, file, expedite and update department paperwork. This position is based out of the Baltimore, MD location and requires some warehouse functions. Equipment knowledge and jobsite experience is a plus.

Responsibilities

• Assist phone and walk-in customers with parts requests
• Research parts issues, generate sales orders and quotes using appropriate electronic media
• Process invoices and customer returns
• Maintain records to document activities
• Assist service department with parts requests, returns, and inquiries
• Document and track activities
• Other duties as assigned to facilitate customer satisfaction, including parts pick-up and delivery
• Assist with cycle counts of inventory, help identify obsolete inventory and recommend inventory

Requirements

• Good computer skills
• Ability to work independently with minimum supervision
• Excellent customer service skills
• Strong oral and written communication skills
• Prior experience with CE and/or Mining parts counter, inventory, purchasing
• Ability to read and understand technical manuals, computerized inventory systems, phone skills, pricing systems
• Valid driver's license and clean driving record
• Ability to safely operate a forklift

Pay

This role pays $25-$30 per hour, depending on experience.

Benefits

• Medical, dental, vision, HSA, wellness programs
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Schedule

First Shift, Monday through Friday