Parts Counter Person

Since 1938, our family-owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, New York, Vermont, and New Hampshire. If you’re looking for a place where your ideas matter, your growth is encouraged, and your work truly makes an impact, you’ll thrive here.

Location: Syracuse, NY
Position Type: Full-Time
Schedule: Monday through Friday
Address: 6014 Drott Drive East Syracuse, NY 13057
Pay: $20–$30 per hour (based on experience)

About the role

Sell parts to all customers, over the counter, through the shop, or on the phone.

Responsibilities

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner based on customer needs.
• Inform customers of companion part requirements, specials, and ensure that the customer is exposed to the full product line.
• Answer phone calls, provide price quotes and other information.
• Provide high level of service to internal and external customers.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
• Notify the service advisor and the customer when special ordered parts have been received.
• Follow up on back-ordered parts.
• Verify will-call and back-order files weekly and return to vendors, or stock those items not picked up or required.
• Assist outside sales representatives with their orders.
• Ensure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtain credit authorization.
• Ensure that all charge sales are signed by the customer.
• Ensure that all customers receive their copy of the invoice.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Assist with inventory management duties as needed.
• Keep front and rear counter areas clean and uncluttered.
• Participate in all training programs that are made available.
• Keep current on new products and product updates.
• Participate with the parts manager in maintaining a lost sales tracking program.
• Work in a team environment.
• Maintain professional appearance.
• Manage inventory accuracy, restock, and ensure proper merchandise presentation.
• Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment.

Requirements

• Three to six months’ related experience and/or training; or equivalent combination of education and experience preferred.
• Basic computer knowledge required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively to customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several variables in standardized situations.
• Automotive Service Excellence (ASE) Certifications preferred.
• Medium/Heavy Truck Parts Specialist Certification preferred.
• Valid Driver's License required; must meet company insurability standards.

Physical Demands

• Regularly required to stand.
• Frequently required to walk and reach with hands and arms.
• Occasionally required to stoop, kneel, crouch, or crawl.
• Regularly lift and/or move up to 25 pounds.
• Frequently lift and/or move up to 50 pounds.
• Occasionally lift and/or move more than 100 pounds.
• Specific vision abilities required include close vision, distance vision, and color vision.

Work Environment

• Regularly exposed to fumes or airborne particles.
• Occasionally exposed to moving mechanical parts and outside weather conditions.
• Noise level in the work environment is usually moderate.