Parts Counter Person

General Expectations

• Sells parts to all customers, over the counter, through the shop, or on the phone
• Affords assistance to all customers (retail and shop) in choosing required parts in a friendly, professional, and efficient manner
• Informs customers of companion part requirements and specials, and ensures the customer is exposed to the full product line
• Answers phone calls, providing price quotes and other information
• Reviews body shop estimates to make sure the parts that are ordered are correct and all pricing is in line with the estimate
• Provides high level of service to internal and external customers
• Pulls and fills orders from stock
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary
• Notifies the service advisor and the customer when special ordered parts have been received
• Notifies the body shop when all parts have arrived and when they will be delivered
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number
• Follows up on back-ordered parts
• Replenishes assigned inventory daily
• Makes sure all internal requests for parts are billed on service repair order
• Receives payment from retail customers or obtains credit authorization
• Ensures that all charge sales are signed by the customer
• Ensures that all customers receive their copy of the invoice
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
• Sets up orders for daily shipment, delivery, or pick-up
• Keeps front and rear counter areas clean and uncluttered
• Participates in all training programs that are made available
• Maintains professional appearance
• Observes and practices all safety rules established by federal, state and local government
• Conducts business in an ethical and professional manner, ensuring maximum customer satisfaction
• Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction
• Follows all company policies

Qualifications

• Education: High school diploma or the equivalent
• Licenses: Driver's License

Benefits

• Medical, vision and dental insurance
• 401K retirement savings plan
• Vacation time
• Holiday and sick leave
• Company paid continuing education and training

Pay

Pay is dependent on experience.