Parts Counter Person

About the role

Since 1938, Hunter Truck has been a family-owned Peterbilt dealership known for its commitment to integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, and New York. This position offers a dynamic environment where your ideas are valued, your growth is encouraged, and your work makes a tangible impact.

Responsibilities

• Assist retail and shop customers with selecting parts, providing product information, quotes, and guidance on companion items and specials.
• Deliver exceptional service to internal and external customers with a professional, friendly approach.
• Pull, fill, and prepare orders; set up shipments, deliveries, and pick-ups; ensure all internal requests are billed correctly.
• Manage inventory issues; notify Parts Manager of out-of-stock items, locate parts from outside sources, and submit emergency orders when needed.
• Follow up on backordered or special-order parts with customers and service advisors.
• Support outside sales representatives and solicit assigned accounts by phone.
• Handle transactions, including payments, credit authorizations, issuing returns, and ensuring accurate invoices.
• Maintain accurate records of repair orders, invoices, insurance estimates, and special orders.
• Keep counter areas and equipment clean, participate in training programs, and stay current on product updates.
• Maintain a professional appearance and follow all health and safety policies.

Requirements

• High school diploma or GED required. One to three years of related experience and/or training is preferred (or equivalent combination).
• A valid driver's license required. ASE or Medium/Heavy Truck Parts Specialist certifications are a plus.
• Able to read instructions and manuals, write basic reports, and clearly communicate with customers and team members.
• May require occasional standing, walking, bending, stooping, squatting, pushing, and pulling. May occasionally be required to lift, carry or move parts or materials up to 25 lbs on a regular basis and up to 50 lbs as needed. Vision requirements may include close vision, distance vision, and color differentiation.

Qualifications

• Physical Requirements: May require occasional standing, walking, bending, stooping, squatting, pushing, and pulling. May occasionally be required to lift, carry or move parts or materials up to 25 lbs on a regular basis and up to 50 lbs as needed. Vision requirements may include close vision, distance vision, and color differentiation.

Skills

• Customer service skills.
• Product knowledge.
• Inventory management.
• Communication skills.
• Physical stamina and dexterity.

Benefits

• Comprehensive benefits package including medical, dental, vision, Flexible Spending Accounts (FSA), and a variety of optional supplemental benefits.
• Competitive paid time off and paid holidays.
• Company-paid training, mentorship, and career advancement opportunities.
• Stability with a family-owned company trusted since 1938.
• Employee assistance programs and wellness resources.

Pay

Competitive pay and bonus opportunities.

Schedule

Monday through Friday, 8:00am to 4:30pm.