Parts Counter Person

About the role

Since 1938, Hunter Truck has been a family-owned Peterbilt dealership known for its commitment to integrity, teamwork, and outstanding service. This position offers a supportive environment where your ideas are valued and your career growth is encouraged.

Responsibilities

• Sell parts to all customers, over the counter, through the shop, or on the phone.
• Aid all customers (retail and shop) in selecting required parts based on their needs.
• Inform customers about companion part requirements, specials, and the full product line.
• Answer phone calls, provide price quotes, and offer other information.
• Pull and fill orders from stock, notify the parts manager of out-of-stock parts, and submit emergency orders if necessary.
• Notify the service advisor and customer when special ordered parts have been received.
• Follow up on back-ordered parts, verify will-call and back-order files weekly, and return items not picked up or required.
• Aid outside sales representatives with their orders.
• Handle internal requests for parts, ensuring they are billed on service repair orders.
• Issue credit for parts returned, verifying the original invoice or its number.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Assist with inventory management duties as needed.
• Ensure front and rear counter areas are clean and uncluttered.
• Participate in all training programs provided.
• Stay updated on new products and product updates.
• Work with the parts manager to maintain a lost sales tracking program.
• Participate in a team environment.
• Maintain a professional appearance.
• Manage inventory accuracy, restock, and ensure proper merchandise presentation.
• Adhere to and promote all existing health and safety policies.

Qualifications

• Three to six months’ related experience and/or training, or equivalent combination of education and experience preferred.
• Basic computer knowledge required.
• Ability to read, write, and interpret documents, speak effectively, and perform mathematical calculations.
• ASE Certifications and Medium/Heavy Truck Parts Specialist Certification preferred.
• Valid Driver's License required; must meet company insurability standards.

Physical Demands

• Regularly stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 100 pounds.
• Regularly lift and/or move up to 50 pounds.
• Occasionally lift and/or move up to 25 pounds.
• Regularly exposed to fumes or airborne particles, moving mechanical parts, and outside weather conditions.
• Occasionally exposed to noise levels in the work environment.