Shop Manager-Service Center

About the role

The Service Center Shop Manager is responsible for leading the daily operations of a machining facility, ensuring safe, efficient, and high-quality production. This role oversees shop personnel, production scheduling, equipment utilization, quality standards, continuous improvement initiatives, and operational performance to meet customer and business objectives. Location: Turtle Creek, PA (On‑site). A Generation Ahead by Design™ Investing in people who power the future.

Responsibilities

• Oversee the daily operations, staff, production schedules, safety compliance, and quality control of a machining facility.
• Manage daily production schedules, job queues, and machine allocation to meet delivery targets and minimize lead times.
• Direct and coordinate projects within the assigned shop.
• Hire, train, supervise, and evaluate supervisors, machinists, and CNC programmers.
• Promote cross training to build flexibility within the shop.
• Ensure all manufactured parts meet strict tolerances and blueprint specifications.
• Oversee first piece inspections and/or industry standard compliance.
• Enforce OSHA safety guidelines, environmental rules, & regular shop housekeeping.
• Working with the maintenance team, oversee preventative maintenance programs, machine repair logs, and cutting tool inventory cribs.
• Implement lean manufacturing practices, reduce setup / cycle times, and evaluate job profitability against standard hours.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Industrial, Mechanical, or Manufacturing Engineering preferred, or related equivalent hands-on trade experience.
• Minimum 3 years of progressive experience in a machine shop environment, including supervisory or management responsibility.
• Demonstrated ability to implement continuous improvement initiatives.
• Proficiency in CNC programming CAM, CAD/CAM software, Mastercam, SolidWorks, CIMCO, and blueprint reading.
• Strong understanding of machining operations, metal properties, cutting tools, and lose tolerance work holding.
• Strong leadership, communication, problem solving, and conflict resolution abilities.
• Working knowledge of ASME Codes, ASNT, and NDT/NDE inspection methods preferred.

Skills

• Intermediate proficiency with Microsoft Office Suite.
• Ability to manage in a union environment and oversee off-shift personnel.
• Ability to work under pressure and make sound decisions.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and collaborate across multiple organizational levels.

Benefits

• Industry‑leading medical, dental, and vision coverage with a generous employer premium contribution and Day 1 eligibility!
• FLEX Program – Hybrid work opportunities available for eligible roles, where business needs and role requirements allow
• 401(k) retirement plan with up to a 5% company match and immediate vesting to support long‑term financial security
• Paid time off and 11 paid holidays to support rest, balance, and recharge
• Wellness program offering rewards for participation in company‑supported health initiatives
• Commuter benefits supporting mass transit and commuter parking options
• Company‑paid life and AD&D insurance for added peace of mind
• Education assistance to support continued education and professional growth
• Employee support and voluntary benefits, including an Employee Assistance Program and optional coverage such as disability, legal, identity theft, and insurance programs
• Benefits eligibility and offerings may vary based on role, location, and employment status