Retail Service Center Manager

About the role

Galls® proudly serves America’s Public Safety and Military professionals with the broadest selection of uniforms, equipment and solutions. Over one million Law Enforcement, Firefighting, Emergency Medical, Federal, Military, Corrections, Security, Postal, Public Transportation, and other essential workers trust Galls as their service provider. The Branch Service Center Manager develops a professional service center support team to ensure achievement of service center revenue targets, operational goals, and 100% customer satisfaction at the Atlanta location.

Responsibilities

• Manage the Service Center Team at the Atlanta location to ensure excellent customer experiences.
• Oversee successful daily opening and closing of the service center.
• Obtain merchandise requested by customers or assist with customer selections.
• Assist Service Center Specialists with point-of-sale transactions as needed.
• Ensure accurate reconciliation and deposits of cash at the Service Center.
• Maintain required financial records for the Service Center.
• Ensure the Service Center maintains proper inventory levels.
• Write schedules and hire staff to ensure proper staffing levels.
• Maintain required personnel records and files in accordance with Company policy.
• Hold the Service Center Team accountable for adhering to company policy and excellent customer service levels.
• Provide performance feedback to the Service Center Team.
• Partner with the Program Manager and/or Human Resources on employee relations issues.
• Report business metrics regularly to the Program Manager and recommend adjustments as needed.

Requirements

• 2+ years of previous retail or customer service experience.
• Ability to read, write, and communicate effectively with customers and employees.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Must be able to work with a minimum amount of supervision under pressure.
• Strong people management skills.
• 1-2 years of sales management experience preferred.
• BA or BS Degree preferred.