Center Store Manager

About the Role

Responsible for working closely with Grocery, Frozen Food/Dairy and HBC/GM associates to ensure all company policies and procedures are followed, department goals and objectives are achieved, and associates’ needs are met.

Responsibilities

• Leads, coaches, teaches, and reinforces Hometown Grocers culture, guest service, and performance expectations to all Center Store associates.
• Trains new Grocery, FF/D and HBC/GM leads/associates.
• Documents violations of company policies/procedures by associates and conducts progressive disciplinary actions with Grocery, FF/D and HBC/GM associates.
• Assists with writing and conducting performance reviews for all associates.
• Answers questions and provides guidance to all associates.
• Ensures all department standards are being met in the Grocery, FF/D and HBC/GM department.
• Observes sales‑floor and back‑stock conditions; takes action to correct areas of opportunity.
• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold.
• Executes display standards for inline, end caps, clip strips and seasonal programs.
• Assists in maintaining inventory control.
• Communicates and works cooperatively with the Store Manager and department associates to maintain standards and exceed guest expectations.
• Provides customer service to guests.
• Assists guests with finding items they are looking for throughout the store.
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received.
• Assists all department associates with daily responsibilities while leading by example.
• Develops Department Leads to prepare for advancement opportunities.
• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
• Responsible for the department’s timekeeping accuracy; communicates to HR regarding any missing time, transferred hours, and schedule issues.
• Ensures all quality standards are being met, including quantity expectations at 100 % by 10 am and 5 pm.
• Maintains regular, timely attendance in compliance with the work schedule, and provides adequate notice to find a replacement for occasional absences.
• Performs other duties as assigned.

Qualifications

• High School education or equivalent combination of education and experience.
• Understanding of a leadership role and how to motivate a team.
• Thorough knowledge of the retail food business (strongly preferred).
• Ability to deal tactfully and effectively with customers and all personnel.
• Ability to make timely and effective decisions.
• Good oral and written communication skills; ability to handle a diverse crew in a stressful environment.
• Proficient knowledge of Microsoft Office, specifically Outlook, Word, and Excel.
• Thorough understanding of all safety requirements and company safety policies; ability to apply on‑the‑job safety training to recognize and react to possible safety hazards.
• Proper training and knowledge of equipment/procedures: hand jack, baler, forklift, pallet jack, trash compactor, proper lifting techniques, and proper scanning techniques.

Physical Demands and Work Environment

The associate must be able to stand for long periods, walk the store, and regularly bend, stoop, and kneel. Fine finger and broad manual dexterity, as well as eye‑hand‑foot coordination, are required to operate equipment. Full range of upper‑body motion is needed to lift stock, and repetitive tasks may be performed for prolonged periods. Functional sensory abilities are necessary to visually monitor the store, create attractive displays, and operate equipment. The position may require occasional lifting of 50–60 pounds.

Work Schedule

The Center Store Manager is a salaried position. The work schedule includes mornings, afternoons, evenings, weekends, and holidays.