Retail Service Center Manager

About the role

Manage the development of a professional service center support team to ensure achievement of service center revenue targets, operational goals, and 100% customer satisfaction at the Atlanta location.

Responsibilities

• Manage the Service Center Team at the Atlanta location
• Ensure excellent customer experiences
• Responsible for successful daily opening and closing of service center location
• Obtain merchandise requested by customer or receive merchandise selected by customer
• Assist Service Center Specialists with point of sale transactions as needed
• Ensure accurate reconciliation and deposits of cash at Service Center
• Keep required financial records for Service Center
• Ensure Service Center maintains proper inventory levels
• Write schedules and hire to ensure proper staffing levels for Service Center
• Maintain required personnel records and files in accordance with Company policy
• Hold Service Center Team accountable to adhering to company policy and excellent customer service levels
• Provide feedback to Service Center Team on performance
• Partner with Program Manager and/or Human Resources on employee relations issues
• Report regularly on business metrics to Program Manager and make recommendations on adjustments as needed

Requirements

• 2+ years previous retail or customer service experience
• Ability to read, write, and communicate effectively to customers and employees
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations
• Must be able to work with minimum amount of supervision under pressure situations
• Strong people management skills
• 1-2 years of sales management experience preferred
• BA or BS Degree preferred