Shop Lead Technician

About the role

The Shop Lead Technician is responsible for performing inspections, diagnoses, and repairs of heavy equipment and/or related equipment or components, following established procedures and guidelines. Works as a leader of a team to provide mechanical services that satisfies customer needs and achieves departmental goals. Primarily responsible for establishing production goals, supervising, training and evaluating service employees to ensure that work is performed in support of company's department goals.

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• 401K and profit sharing
• Generous paid time off and paid holidays
• Uniforms provided
• Exposure to world-class CAT training and development
• Friendly and supportive work environment
• Continuous exposure to learning and new technologies
• Opportunities for advancement

Responsibilities

• Contributes to a positive work environment and promotes the vision, mission, and values of BMC
• Completes all job responsibilities in a safe manner; promotes and champions a safe and healthy work environment
• Monitors physical requirements for work completion (facilities, tools, environmental) and communicates same to supervisor on an ongoing basis
• Models and reinforces company policies and practices to ensure work aligns with the company's mission, vision, and values and in collaboration with other functions
• Achieves labor sales and utilization expectations as set by supervisor/manager to ensure team revenue targets are met
• Performs job duties of a Service Supervisor during periods of absence
• Troubleshoots and diagnoses equipment malfunctions and failures
• Provides quality control/assurance inspections of completed tasks
• Disassembles and assembles machine components to manufacturer's specifications using hand tools, pneumatic tools, and specialized tooling
• Rebuilds, repairs, reconditions, and maintains equipment and components
• Demonstrates good customer relations and support; communicates customer needs to shop management
• Plans and controls cost of repair jobs
• Completes parts orders and identifies parts for return
• Provides significant task and behavior-oriented supervision, mentoring, and training to others
• Maintains all equipment and work areas in good, clean, and orderly condition
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Works overtime as required by workload and customers' needs
• Performs other duties as assigned

Requirements

• High school diploma or equivalent required
• 10+ years experience maintaining, troubleshooting, and repairing diesel equipment preferred
• Extensive knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Proficient with current computer software, related hardware, and machine electronic systems
• Quality control analysis skills — conducting tests and inspections of products, services, or processes to evaluate quality or performance and communicate findings
• Operation and control skills — controlling operations of equipment or systems
• Equipment selection skills — determining the kind of tools and equipment needed to do a job
• Knowledge of troubleshooting techniques and proper repair procedures
• Ability to read and interpret electrical and hydraulic schematics, operating and maintenance service manuals
• Organizational and time management skills; ability to set and keep priorities and professionally handle stress associated with a fast-paced industry and deadlines
• Team player who is enthusiastic and hard working, able to complete work with minimal supervision
• High degree of interpersonal skills with excellent written and oral communication skills
• Personal discipline to establish proper image as a representative of Blanchard; ability to meet and work with customers in a professional manner
• Strong problem-solving skills; detail-oriented with a high level of accuracy

Working conditions

• Work primarily indoors in a non-climate-controlled environment
• Regularly works around moving mechanical parts
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
• Required to perform work in cramped spaces and/or at heights
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, and lifting up to 50 pounds unassisted
• Physical use of a broad variety of tools and machines to maintain, troubleshoot, and repair equipment
• Must be able to lift varied weights
• Seeing, reading, and writing required to complete job responsibilities
• Use of computer and other forms of technology required