Shop Lead Technician

About the role

As the Shop Lead Technician, you will perform inspections, diagnoses, and repairs of heavy equipment and related components, following established procedures and guidelines. You will lead a team to provide mechanical services that meet customer needs and achieve departmental goals, including establishing production goals, supervising, training, and evaluating service employees.

Responsibilities

• Troubleshoot and diagnose equipment malfunctions and failures.
• Provide quality control and assurance inspections of completed tasks.
• Disassemble and assemble machine components to manufacturer’s specifications using hand tools, pneumatic tools, and specialized tooling.
• Rebuild, repair, recondition, and maintain equipment and components.
• Demonstrate strong customer relations and communicate customer needs to shop management.
• Plan and control the cost of repair jobs, complete parts orders, and identify parts for return.
• Provide task and behavior-oriented supervision, mentoring, and training to team members.
• Maintain equipment and work areas in a clean, orderly, and safe condition.
• Adhere to all safety policies and company procedures, promoting a safe and healthy work environment.
• Work overtime as required by workload and customer needs.
• Perform the duties of a Service Supervisor during their absence.
• Contribute to a positive work environment and promote the company’s vision, mission, and values.
• Monitor physical requirements for work completion (facilities, tools, environmental) and communicate needs to supervisors.
• Model and reinforce company policies and practices to align with the company’s mission and values.
• Achieve labor sales and utilization expectations to meet team revenue targets.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 10+ years of experience maintaining, troubleshooting, and repairing diesel equipment preferred.
• Extensive knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Proficient with current computer software, related hardware, and machine electronic systems.
• Strong quality control analysis skills to conduct tests and inspections, evaluate performance, and communicate findings.
• Operation and control skills for managing equipment or systems.
• Equipment selection skills to determine the tools and equipment needed for jobs.
• Knowledge of troubleshooting techniques and proper repair procedures.
• Ability to read and interpret electrical and hydraulic schematics, operating and maintenance service manuals.
• Strong organizational and time management skills, with the ability to set priorities and handle stress in a fast-paced industry.
• Team player with enthusiasm, hard work ethic, and the ability to work with minimal supervision.
• High degree of interpersonal skills with excellent written and oral communication.
• Personal discipline to represent the company professionally and work with customers in a respectful manner.
• Strong problem-solving skills and attention to detail with a high level of accuracy.

Working Conditions

• Primarily work indoors in a non-climate-controlled environment.
• Regular exposure to moving mechanical parts, small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment.
• Required to work in cramped spaces and/or at heights.
• Must use personal protective equipment to prevent injury or exposure to hazardous materials.
• Physical demands include standing, stooping, squatting, pushing, pulling, twisting, turning, and lifting up to 50 pounds unassisted.
• Frequent use of a broad variety of tools and machines for maintenance, troubleshooting, and repair.
• Must be able to see, read, and write to complete job responsibilities.
• Use of computers and other technology to perform job duties.

Benefits

• Competitive pay.
• Comprehensive benefits including medical, dental, vision, 401K, and profit sharing.
• Generous PTO and paid holidays.
• Uniforms provided.
• Exposure to world-class CAT training and development.
• Friendly and supportive work environment.
• Continuous learning and exposure to new technologies.
• Opportunities for advancement.