Shoe Runner Associate

About the role

As a potential future employee owner at Scheels, you will play a key role in delivering an exceptional customer experience in a world-class and fast-paced retail environment. Whether working on the sales floor, in the support space, or in a leadership role, you will be empowered to drive our mission to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

Responsibilities

• Assist in Men's, Women's, and Youth shoe areas
• Be proactive in communicating with the Specialty Shop Manager and team to understand the urgent needs in the area
• Select shoes from backstock and place them in the staging area for sales associates
• Return any unpurchased shoes to the correct areas in backstock
• Assist Customer Service with shoe return processing and return items to the sales floor
• Keep the product organized to eliminate clutter and maintain accurate inventory records
• Initiate a warm and welcoming interaction with customers, establishing a rapport and offering assistance, setting a positive tone for the customer's experience
• Maintain a smooth flow of service to minimize wait times for customers
• Be organized, multi-task, and maintain all aspects of the Shoe Runner role
• Work independently and with the team
• Demonstrate strong oral/written communication and presentation skills to communicate effectively and promptly
• Apply basic understanding to carry out instructions furnished in written, oral, or diagram form
• Demonstrate attention to detail
• Be professional in appearance and attitude, contribute to a positive team atmosphere, and treat others with respect and consideration while following Scheels' policies and procedures
• Willing to do other tasks as assigned by the leadership team and merchandiser

Requirements

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines

Qualifications

The ideal candidate will have a high school diploma or general education degree (GED) and/or 1-3 months of sales experience.

Physical Requirements

• Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Benefits

To see a full list of benefit offerings from Scheels visit scheels.com/careers.