Shipping / Receiving Administrator

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

About the Role

Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of supply receiving, distribution and inventory activities. Ensure that billing for all services from vendors is accurate, timely and fully documented.

Responsibilities

• Depending on the operational requirements of the Patient Care Center (PCC), this position may include the “front office” functions of the Office Administrator as well as all listed duties.
• Provide the highest level of customer service to patients, fellow employees and referral sources.
• Order all supplies as requested by Practitioners in a timely, professional manner in accordance with corporate guidelines.
• Receive, unpack, and distribute incoming shipments. Notify front office staff when received items are ready for fitting.
• Package and ship items necessary for efficient practice functions.
• Code and approve vendor invoices for payment.
• Maintain petty cash account per corporate guidelines.
• Maintain stockroom for efficient practice operations.
• Coordinate inventory process.
• Ensure the privacy and security of protected health information per HIPAA requirements.
• Assist with quality assurance to ensure patient satisfaction with PCC services as necessary.
• Comply with the system of internal controls to ensure proper handling of supplies, vendor payments, petty cash and other items including billing system data entry and bank deposits.
• May receive, sort and distribute mail appropriately and in a timely manner.
• May compile and code A/P invoices per guidelines for approval.
• Perform other duties or special projects as assigned.

Requirements

• High school diploma or equivalent combination of education and experience required.

Skills

• Strong interpersonal, oral (including telephone) and written communication skills.
• Excellent organizational skills and the ability to manage multiple tasks.
• Proficiency with basic math and accounting skills.
• Understanding of orthotics and prosthetic supplies and terminology.
• Understanding of purchasing practices and principles.
• Ability to take initiative and work independently.
• Ability to work with handicapped individuals.
• Complete understanding of general office duties.
• Proficient computer skills including Windows-based office technologies (e.g., Word, Excel), email, and automated billing systems.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
• The noise level in the work environment is usually moderate.

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs - Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest