Shipping Operations Manager - 1st Shift

Job Responsibilities

• Provide overall leadership and direction for outbound fulfillment and shipping operations.
• Develop and execute departmental work plans aligned with approved budgets, forecasted demand, staffing plans, senior leadership direction, and company objectives.
• Maintain departmental performance against established goals, performance standards, and KPIs, implementing corrective actions as needed to achieve service, productivity, quality, and cost objectives.
• Ensure customer orders are shipped accurately, on time, and in full.
• Evaluate workload trends, customer demand patterns, and operational capacity to develop effective staffing and resource plans.
• Monitor workload and staffing requirements to support shipping volume fluctuations.
• Collaborate with Customer Service, Transportation, Planning, Manufacturing, and other business partners to align shipping operations with organizational objectives.
• Ensure compliance with customer routing guides, shipping specifications, and documentation requirements.
• Ensure shipping work is executed safely, accurately, and efficiently.
• Monitor departmental performance and implement corrective actions to address service, productivity, quality, or capacity challenges.
• Lead the development and implementation of standard operating procedures and best practices to improve efficiency, accuracy, and consistency.
• Champion continuous improvement initiatives focused on throughput, labor efficiency, service performance, and operational scalability.
• Identify and mitigate operational risks that could impact customer service, fulfillment performance, or business continuity.

Customer Service & Fulfillment

• Serve as the primary operational leader for outbound customer fulfillment.
• Partner with Customer Service to resolve shipment issues, shortages, service failures, and escalations.
• Ensure customer delivery commitments are consistently achieved.
• Investigate shipping discrepancies and implement corrective actions.
• Drive improvements in order accuracy and customer satisfaction.

Leadership & Talent Development

• Lead the recruitment, hiring, training, coaching, and development of warehouse personnel.
• Conduct performance evaluations and establish individual development plans.
• Foster a culture of accountability, teamwork, and operational excellence.
• Identify and develop future operational leaders.

Productivity & Continuous Improvement

• Maintain departmental productivity and labor efficiency.
• Establish performance expectations and hold team members accountable for results.
• Analyze operational data and implement process improvements.
• Develop and maintain standard operating procedures for shipping processes.
• Lead initiatives focused on improving throughput, service levels, and operational efficiency.

Safety & Compliance

• Maintain compliance with OSHA regulations, company policies, and operational procedures.
• Operate forklifts and material handling equipment safely.
• Conduct safety observations and corrective actions as needed.
• Promote a safe, clean, and organized work environment.
• Support incident investigations and implementation of corrective measures.

Benefits

• Medical and Dental Benefits
• Vision
• 401K with employer match
• Group Life Insurance
• Flex Spending Accounts
• Paid Time Off and Paid Holidays
• Tuition Assistance
• Corporate Discount Program

Opportunities to Flourish Within the Company

• Equal Opportunity Employer

About the Role

PL Developments, also known as PLD, is a leading manufacturer, packager, and distributor of over-the-counter (OTC) pharmaceutical products and consumer healthcare goods.