Shipping Office Assistant

About the role

Sofidel America, a subsidiary of the Sofidel Group, is a leading manufacturer of tissue paper products for hygienic and household use. We are currently seeking a Shipping Office Assistant (SOA) to join our team in Phoenix, AZ. We are looking for a detail‑oriented and organized professional interested in a long‑term opportunity with a stable and growing organization. As an SOA, you will be responsible for processing outbound shipping documentation and delivery paperwork, verifying shipping information, maintaining accurate records, ensuring all documentation is properly scanned and filed, and complying with established procedures while supporting the efficient movement of outbound shipments.

Responsibilities

• Check in drivers – this includes verifying their info and the order they are picking up, adding them to our log book, and then assigning them a door.
• Data entry – When trucks are done being loaded you will enter the appropriate data into SAP and bill the order out. Once the order is billed out you will put completed paperwork in the trailer.
• Communicate with Transportation Office Assistant (TOA) with carrier estimated times of arrival.
• Prepare shipping labels for all small package shipments.
• Communicate with other departments outside of transportation for deliveries.
• Monitor and reply to emails in a timely manner, scan and file paperwork, print orders for the next day, and communicate issues to the appropriate department or supervisor.

Requirements

• High School Diploma required; Associate's degree a plus
• Minimum 3 years of proven experience as a shipping and receiving admin/clerk or similar position
• Knowledge of HACCP & OSHA standards
• Bilingual in English and Spanish
• Knowledge of SAP and MS Office
• Excellent organizational skills
• Great communication and interpersonal abilities

Benefits

• Competitive hourly wages
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Career development within a growing global organization
• A values‑driven culture focused on safety, innovation, and sustainability