Shipping Manager (DTC)

About the role

American Exchange Group is an industry leader in fashion accessory products and brand management. We facilitate distribution to major retailers internationally for globally recognized brands, custom private label brands, and exclusive licensed brands, including footwear, tech wearables, watches, jewelry, handbags, fashion accessories, home, and beauty.

Responsibilities

• Manage end-to-end shipping operations for DTC orders, including order processing, picking, packing, and delivery.
• Oversee daily shipping schedules, ensuring that all orders are shipped on time and in accordance with customer expectations.
• Develop, implement, and maintain shipping policies and procedures to streamline processes and reduce delays.
• Regularly review carrier performance and collaborate on corrective actions when necessary to maintain service quality.
• Maintain accurate inventory levels and optimize stock availability through collaboration with the Inventory and Fulfillment teams.
• Work with warehouse teams to improve fulfillment accuracy, packaging standards, and productivity.
• Coordinate with cross-functional teams to manage inventory levels and fulfill promotional and seasonal demand.
• Proactively resolve shipping and logistics issues by identifying and implementing solutions that enhance the customer experience.
• Analyze customer feedback related to shipping and delivery times to implement improvements.
• Develop and manage a tracking and notification system to keep customers informed of their order status.
• Track and report on key shipping and logistics metrics, including on-time delivery rates, shipping costs, and customer satisfaction.
• Present findings and recommendations to upper management to drive continuous improvement.

Requirements

• 5+ years of experience in logistics, supply chain management, or a similar role in a direct-to-consumer environment, preferably within eCommerce or retail.
• Bachelor’s degree in Supply Chain Management, Logistics, Business, or a related field.
• Proficiency with logistics and shipping software (e.g., ShipStation, ShipBob, NetSuite, or similar platforms), and advanced knowledge of Excel/Google Sheets for data analysis.
• Strong ability to analyze data, track key performance metrics, and implement data-driven solutions.
• Excellent written and verbal communication skills, with the ability to collaborate across departments and negotiate with carriers.
• Ability to troubleshoot shipping and logistics issues efficiently and effectively.
• Strong organizational and multitasking abilities, capable of managing multiple projects and deadlines.

Qualifications

• Experience working with both domestic and international shipping carriers.
• Knowledge of inventory management and demand planning.
• Familiarity with CRM and order management systems.
• A strong understanding of DTC customer service best practices.

Benefits

• Comprehensive Health & Wellness Benefits, including medical, dental, vision, and supplemental insurance.
• 401(k) Retirement Savings Plan with company match.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).

Pay

The anticipated base salary is $70k-$80k annually. Actual compensation will be determined based on a variety of factors including, but not limited to, experience, skills, education, internal equity, and location.

Schedule

Full-Time