Shipping Manager

About the role

The Shipping Manager at QXO is responsible for overseeing daily shipping, warehouse, and delivery operations to ensure products are shipped safely, accurately, and on schedule. This role involves coordinating shipping priorities and delivery schedules, maintaining inventory accuracy, and fostering a safety-focused and customer-oriented work environment.

Responsibilities

• Schedule and oversee daily shipping, loading, staging, and delivery operations
• Coordinate shipping priorities and delivery schedules to meet customer commitments and production timelines
• Maintain inventory accuracy through cycle counts, inventory control procedures, and shipping verification processes
• Ensure completed orders are properly packaged, staged, loaded, and secured before shipment
• Collaborate with Production, Warehouse, and Sales teams to prioritize customer orders and delivery requirements
• Supervise, coach, develop, and support shipping personnel, warehouse associates, delivery drivers, and related team members
• Partner with Sales, Customer Service, Purchasing, Production, and Operations to ensure customer expectations are met
• Resolve shipping issues, delivery discrepancies, and customer concerns promptly and professionally
• Communicate shipping schedules, order status, and delivery updates to internal teams and customers
• Support continuous improvement initiatives that strengthen customer service and operational performance

Requirements

• Strong leadership and employee development skills
• Excellent organizational, planning, and time-management abilities
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• A customer-focused mindset with exceptional service orientation
• A commitment to safety, accountability, and continuous improvement
• A high school diploma or GED, with an associate's or bachelor's degree in Supply Chain Management, Business, Logistics, Operations, or related field preferred
• Minimum 3–5 years of supervisory experience in shipping, warehouse, logistics, transportation, or distribution
• Experience within building materials, lumber, millwork, manufacturing, or construction supply industries preferred
• A strong understanding of warehouse operations, inventory management, shipping procedures, and logistics
• Experience with ERP, WMS, inventory management, and shipping software
• Forklift certification or ability to obtain certification
• A valid driver's license; CDL knowledge or transportation experience is a plus
• A strong understanding of route planning, fleet coordination, and Lean or continuous improvement principles
• Proficiency with Microsoft Office applications

Qualifications

• Ability to work in combination of office, warehouse, shipping dock, manufacturing, and outdoor yard environments
• Frequent interaction with warehouse personnel, drivers, production employees, customers, and management
• Regular exposure to forklifts, trucks, trailers, loading equipment, heavy materials, and varying weather conditions
• Ability to stand, walk, bend, climb, and perform physical activities throughout the workday
• Ability to regularly lift materials weighing up to 50 pounds
• Safety certifications and ability to operate forklifts and other material handling equipment
• Flexibility to work extended hours, weekends, or alternate schedules based on operational needs

Skills

• Leadership and employee development skills
• Organizational, planning, and time-management abilities
• Analytical and problem-solving skills
• Communication and interpersonal abilities
• A customer-focused mindset with exceptional service orientation
• A commitment to safety, accountability, and continuous improvement
• Supervisory experience in shipping, warehouse, logistics, transportation, or distribution
• Understanding of warehouse operations, inventory management, shipping procedures, and logistics
• ERP, WMS, inventory management, and shipping software experience
• Forklift certification or ability to obtain certification
• Microsoft Office proficiency

Benefits

• Health Care Benefits
• 401(k) with employer match
• Paid Time Off