Shipping Manager

About the role

We are seeking an experienced Outbound Operations Manager to lead outbound fulfillment for one building of our dual-building distribution campus. This facility is heavily dedicated to pallet picking, direct-to-pallet case picking, and bulk outbound shipping. The Outbound Operations Manager is responsible for leading end-to-end outbound operations, including wave planning, order fulfillment, and trailer loading, while fostering a “One Campus” culture. You will work closely with your counterpart in the adjacent facility to optimize resources, balance campus-wide labor, and drive continuous improvement utilizing Lean Six Sigma methodologies and our advancing labor management technologies.

Responsibilities

• Safety & Environment
  • Champion a zero-incident culture by participating in the Safety Transformation Steering Committee and enforcing campus-wide safety policies.
  • Conduct daily Gemba walks to ensure strict adherence to safe operating procedures, particularly regarding material handling equipment.
  • Review safety incident trends and actively engage with the Safety Committee to mitigate risks on the outbound dock and pick modules.
• Quality & Operational Excellence
  • Drive the Quality Performance Engagement Program to ensure dense, stable, and accurate pallet builds.
  • Manage operations utilizing SAP and advanced wearable scanning technology, ensuring strict adherence to “Ship Complete” order logic.
  • Utilize DMAIC problem-solving, A3 project reporting, and the campus Obeya room for visual management and daily performance tracking.
  • Ensure rigorous load-quality checks to prevent transit damage, focusing on stretch-wrapping standards and weight distribution.
• Labor Management & Performance
  • Drive the adoption and ongoing utilization of the campus Labor Management System (LMS) to monitor associate performance against engineered labor standards.
  • Analyze operational and labor performance data to identify productivity opportunities and provide coaching, training, and performance feedback consistent with company policies and applicable employment laws.
  • Monitor and drive key performance indicators (KPIs) including Cases Per Hour (CPH) and On-Time Dispatch.
  • Manage labor planning to meet daily volume requirements while strictly controlling post-peak overtime and adhering to applicable workforce scheduling practices, company policies, and operational requirements.
  • Collaborate daily with the adjacent building’s Outbound Manager to balance labor, share equipment, and optimize yard/dock door availability without relying on contingency labor.
• Leadership & Team Development
  • Lead, coach, and develop a team of supervisors, leads, and hourly employees to achieve operational, safety, quality, and productivity objectives.
  • Execute daily startup meetings and structure 1:1 check-in to drive engagement across the floor.
  • Support a 12-month leadership development curriculum, developing frontline leaders within the Organizational Optimization Program.
  • Support workforce planning initiatives, including shift assignments and scheduling processes, in accordance with business needs, company policies, and applicable laws.

Physical Demands & Working Conditions

• Ability to perform the essential functions of the position, including frequent walking, standing, and movement throughout a large distribution campus, with or without reasonable accommodation.
• Ability to work a schedule that may include early mornings, evenings, weekends, holidays, and peak operational periods, based on business needs.
• Exposure to varying warehouse environments, elevated storage areas, and active material handling equipment.

Qualifications

• Experience: 5+ years of progressive leadership experience in a high-volume distribution center, logistics, warehousing, or supply chain environment with expertise in palletized freight and bulk shipping.
• Methodologies: Demonstrated success implementing Lean Six Sigma, Gemba walks, and Obeya visual management. Black Belt certification is a plus.
• Technology: Experience utilizing warehouse management systems (WMS), labor management systems (LMS), ERP platforms such as SAP, and other operational technologies. Experience with Dematic WCS and wearable scanning solutions is preferred.
• Leadership Style: Data-driven, collaborative, and situational leadership approach with a commitment to continuous professional development.