Shipping Coordinator, Client Service

About the Role

Wright Auction House is seeking a full-time, on-site Shipping Coordinator, Client Service professional for our Chicago, IL location. This role is ideal for someone with experience in logistics and organization of fine art and design, with a strong eye for detail and a collaborative approach to supporting auction operations.

Responsibilities

• Provide client service related to shipping inbound and outbound inventory to and from our facility
• Coordinate and lead multiple, concurrent high-touch and/or high-volume shipping quotes for buyers or consignors
• Greet and coordinate with shippers, couriers, and clients to release (or receive) property, including communicating professionally with vendors and clients in person, via email or over the phone
• Assist with post sale packing and shipping of items that qualify for our in-house packing services
• Help organize and pull sold items for shippers and client pickups
• Manage and update outgoing shipping calendar with current information regarding shipping/vendor delivery and collection times/dates and maintain accurate data maintenance of picked up and shipped items
• Pursue buyers and consignors for timely collection of their property from storage, collaborating with accounting, specialists, and warehouse departments
• Ensure all property is documented in our inventory system, with location and shipment status and process all shipping documents
• Provide shipping solutions to winning bidders, including property groups located at multiple branch locations
• Collaborate with the Handling team and provide support for handling within the warehouse and gallery installations and deinstallations
• Provide hands-on assistance for high-volume intake appointments as needed
• Respond to property-related inquiries as needed
• Provide support during auction previews and on the day of sale as needed

Qualifications

• Minimum 3 years of art handling experience in an auction house, gallery, museum, or similar arts environment
• Minimum 3 years of client service and/or experience with assisting customers in person, by phone or by email
• Strong professional communication skills (written and verbal) and excellent organizational skills, with sharp attention to detail
• Proficiency with standard computer programs and tools, like Outlook and Slack
• Physical Requirements: lifting, moving, heavy objects (in excess of 50 lbs)
• Reliable, detail-oriented, able to work efficiently in a fast-paced, deadline-driven environment, and committed to maintaining high standards of accuracy and productivity
• Team-oriented with a positive, flexible, and proactive mindset
• Committed to maintaining high standards of accuracy and productivity

Preferred Skills

• Experience with fine art packing is a plus
• Prior auction industry experience is a plus

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) with 3% company contribution
• Basic life insurance (covered by us)
• Paid personal time off and about 10 company holidays per year, including a holiday break between Christmas and New Year's
• Paid parental leave
• Employee Assistance Program
• Commuter Benefits Program and free on-site parking

Pay

$55,000-$60,000 depending on experience and skillset