Coordinator, Warehousing Client Services

About the role

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines with corporate headquarters in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line‑haul network, providing clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E‑Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

The primary duty of the Coordinator, Warehousing Client Services is to communicate directly with customers and carriers to coordinate incoming deliveries and outgoing shipments. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

Benefits

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short‑ and long‑term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

Responsibilities

• Engage in solutions‑based communication with clients
• Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts
• Process transactions in the Warehouse Management System (WMS) to complete receipts, shipments, and inventory transfers
• Perform cycle counts in the warehouse and investigate any inventory discrepancies
• Adhere to warehousing best practices and standard operating procedures
• Drive continuous improvement within the organization through collaboration with site managers
• Identify trends, key issues, and successes through data analysis and customer feedback
• Recognize opportunities for enhancing and expanding EFW client relationships
• Respond to client inquiries quickly and efficiently
• Provide prompt and professional customer service to new leads and prospects
• Proactively engage customers to build rapport and ask for new opportunities
• Follow up on opportunities to receive feedback and continuously improve the process
• Act as a liaison between clients, warehouse operations, and administration
• Coordinate with appropriate operations personnel to source transportation for secured moves
• Work with operations personnel to ensure specific client expectations are met
• Provide clients with proactive notification of deliveries or service issues to ensure continuous communication
• Direct drivers to appropriate docks
• Handle data entry of orders, receipts, shipments, and BOLs
• Assist with resolving client issues
• Continually develop market and industry knowledge to facilitate success
• Look for ways to continuously improve processes
• Develop and use collaborative relationships to accomplish work goals
• Comply with company C‑TPAT and TSA security procedures
• Perform other duties as assigned

Qualifications

Skills and abilities

• Intermediate proficiency in Microsoft Office, internet, web‑based, and job‑specific software applications
• Excellent written and oral communication skills
• Strong organizational skills and close attention to detail
• Ability to work independently and remain self‑motivated with minimal direct supervision
• Ability to write comprehensive and detailed business correspondence
• Ability to work with groups of people such as other departments and communicate known concepts
• Ability to solve problems with a variety of concrete variables through semi‑standardized solutions that require some ingenuity and analysis
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems

Education and experience

Minimum of a Bachelor's degree (or equivalent) and 1–3 years of experience in Transportation or Warehousing preferred. However, a combination of experience and/or education will be taken into consideration.

Licenses and certifications

None required.

Travel

None required.

Pre‑employment requirements

• Must pass a pre‑employment drug screen, random drug and/or alcohol tests, and a criminal history background check
• Must be eligible to work in the United States
• EFW will not sponsor a new applicant for employment authorization for this position

Physical demands

This role primarily involves office‑based work but may occasionally require moving between the office and warehouse floor. The employee may need to lift and move objects such as boxes of documents or supplies weighing up to 30 lbs., with team lifting for heavier items. The role may involve walking, standing, and reaching with hands and arms for extended periods. Occasional bending, twisting, and lifting will be required. The employee may also need to occasionally push, pull, or carry objects as needed. Visual acuity to assess details both up close and at a distance is required for tasks such as inventory audits and general workspace organization. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Work environment

Normal office situation. While performing the duties of this job, the employee is also regularly in the warehouse exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions and extreme cold and/or heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties.

Supervision

The position functions with supervision and has no direct reports.