Coordinator, Client Service

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Responsibilities

• Manage an active caseload, processing various services through product delivery.
• Correspond with customers in writing using correct templates and customer instructions.
• Obtain necessary information and documentation to complete requested services.
• Educate customers on available services and Medicare Secondary Payer Compliance.
• Accurately review and enter data into the case management system according to requested services.
• Prepare documents, templates, and other correspondence as needed using multiple software programs.
• Review medical records to obtain rated ages.
• Receive and respond to telephone calls and emails, addressing customers' questions and concerns.
• Collaborate with all teams to meet customer needs and internal service standards.
• Work diligently to earn and maintain customer trust.
• Escalate customer concerns to the Team Leader for review and resolution.
• Review assigned exception reports.
• Prepare a daily Work Condition Report.
• Foster team cohesion by consistently demonstrating diplomatic, professional, and effective written and verbal communication.
• Strictly adhere to company confidentiality policies and procedures, safeguarding sensitive information at all times.

Qualifications/Requirements

• Minimum High School Diploma or equivalent
• Basic working knowledge of Outlook, Word, Excel, and PDF software
• Exceptional telephone etiquette
• Bachelor's degree from an accredited university or college (preferred)
• 1-3 years of experience in Workers' Compensation (preferred)
• Experience in managing a caseload (preferred)

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Additional Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.