Shipping Clerk

Key Responsibilities

• Order Verification: Review and verify accuracy of customer orders, including product types, quantities, and shipping addresses.
• Packing: Prepare items for shipment by selecting appropriate packaging materials, packing products securely, and labeling packages with shipping information.
• Shipping Coordination: Coordinate and schedule shipments with carriers or freight services, ensuring adherence to delivery schedules.
• Documentation: Generate shipping labels, packing slips, and other necessary documentation. Ensure all shipping paperwork is accurate and complete.
• Inventory Management: Update inventory records to reflect shipped items and report any discrepancies to the inventory control team.
• Quality Control: Inspect outgoing shipments for accuracy and completeness. Report and address any issues, damages, or shortages.
• Communication: Communicate with other departments, including the warehouse, customer service, and transportation, to relay information about shipments and address any concerns.
• Customer Service: Provide assistance to customers regarding shipment tracking, delivery inquiries, and other shipping-related matters.
• Compliance: Ensure compliance with shipping regulations and requirements, including hazardous materials handling, if applicable.
• Returns Processing: Handle returns and exchanges, process returns into inventory, and update records accordingly.

Preferred Qualifications

• Candidate must have some or all of the following Educational/Technical requirements:
• - High school diploma or equivalent; technical or vocational
• - Minimum of 2 years of experience in Logistics.
• - Previous experience in shipping, logistics, or a related field is a plus.
• - Proficiency in using shipping software, inventory management systems, and Microsoft Office applications.

Preferred Skills and Abilities

• Communication Skills: Clear communication skills to interact with carriers, team members, and customers.
• Problem-solving: Ability to address shipping-related issues and find timely and effective solutions.
• Adaptability: Ability to adapt to changes in shipping schedules, carrier requirements, and other logistics-related variables.
• Customer Focus: Understanding and prioritizing customer needs, providing excellent service.
• Attention to Detail: Precision in verifying orders, packing items, and preparing shipping documentation to avoid errors.
• Organization Skills: Ability to manage and organize shipments efficiently, especially during peak periods.