Shipping Clerk 2

About the role

Prepare daily order schedule and distribute to warehouse staff.
Collaborate with warehouse to address shipping errors and discrepancies.
Address delivery-related issues such as late shipments, shortages and damaged products.
Prepare all required paperwork for freight claims due to damages and arrange for credit, or reshipment.
Process transactions including payments and credits.
Service customers directly by telephone, email, mail over the counter and in the showroom.
Respond to customers and sales representatives on inquiries pertaining to product, shipping, warranty, etc.
Support outside sales team by adopting internal processes to ensure customer satisfaction.
Product knowledge to assist dealers/customers with parts or install inquiries.

Responsibilities

• Prepare daily order schedule and distribute to warehouse staff.
• Collaborate with warehouse to address shipping errors and discrepancies.
• Address delivery-related issues such as late shipments, shortages and damaged products.
• Prepare all required paperwork for freight claims due to damages and arrange for credit, or reshipment.
• Process transactions including payments and credits.
• Service customers directly by telephone, email, mail over the counter and in the showroom.
• Respond to customers and sales representatives on inquiries pertaining to product, shipping, warranty, etc.
• Serve as a liaison between the sales team and the warehouse to ensure customer satisfaction.
• Provide product knowledge to assist dealers/customers with parts or install inquiries.

Requirements

• Computer literate; proficiency in using the MS Office Suite including Word, Excel and Outlook
• Strong administrative, organizational, time management and prioritizing skills.
• Able to handle a fast paced, demanding environment and to act with urgency when necessary.
• Customer-focused attitude with a high level of professionalism and discretion.
• Dedicated team player that can work effectively with their own team as well as other departments to achieve goals.
• Attention to detail and ability to follow up on customer orders.
• Excellent communication, interpersonal skills, and ethics.

Qualifications

• Computer literate; proficiency in using the MS Office Suite including Word, Excel and Outlook
• Strong administrative, organizational, time management and prioritizing skills.
• Able to handle a fast paced, demanding environment and to act with urgency when necessary.
• Customer-focused attitude with a high level of professionalism and discretion.
• Dedicated team player that can work effectively with their own team as well as other departments to achieve goals.
• Attention to detail and ability to follow up on customer orders.
• Excellent communication, interpersonal skills, and ethics.

Benefits

• Medical, dental, and vision benefits starting day 1
• 401(k) plan
• Paid time off
• Flexible spending accounts (FSAs)
• Life insurance
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee assistance program (EAP)
• Tuition reimbursement
• Training and professional development opportunities

Pay

The base salary range for this full-time position is $20-$21.50/hour + medical, dental, and vision benefits starting day 1 + 401k and PTO. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Schedule

Shift: 1st Shift