Shipping and Receiving Supervisor

About the role

The Shipping and Receiving Supervisor oversees all daily inbound and outbound warehouse operations specific to aftermarket parts business. This is a hands-on, active leadership role requiring a balance between physical floor execution, team management, and logistics compliance. The ideal candidate will manage a small team of warehouse associates, operate material handling equipment safely, and optimize dock workflows to ensure the highest standards of safety, quality, and delivery.

Responsibilities

• Organizes, supervises, and directs the work of Parts stockroom, receiving and shipping personnel.
• Develops, prepares and improves processes, procedures, and instructions regarding stockroom, receiving and shipping systems and procedures.
• Oversee the process for identifying and communicating parts and material status, including shortages, and resolves material issues to minimize downtime and operational delays.
• Drives continuous improvement. Looks for and implements productivity improvements and material cost reductions.
• Monitors department performance, including KPIs such as productivity, accuracy, inventory levels, order fulfillment, and on-time shipping, and develops action plans to improve efficiency and overall results.
• Develop cycle count plans and oversee inventory cycle count activities.
• Responsible for adhering to all ISO9001 procedures, work instructions and documentation.
• Assist in interviewing and training employees; planning, assigning, and directing daily work; appraising performance including taking timely disciplinary actions; addressing complaints and resolving problems.
• Collaborates and coordinates with other Ipsen USA facilities regarding but not limited to purchase orders, receipts, inventory transfers, shipments, transportation, inventory levels and transaction issues.
• Assign tasks to warehouse team members to meet daily shipping goals and receiving deadlines.
• Train staff on warehouse safety protocols, standard operating procedures, and scanning systems.
• Resolve inventory discrepancies, carrier disputes, and scheduling conflicts on the dock.
• Adjust daily staffing schedules and dock hours to handle sudden spikes in inbound ordering or shipping rushes.
• Safely operate sit-down forklifts, stand-up reach trucks, and electric pallet jacks to load or unload freight.
• Ensures incoming shipments are properly inspected, verified, and accurately recorded in the ERP system.
• Prepare freight manifests, schedule carrier pickups (UPS, FedEx, LTL), and wrap pallets securely for transit.
• Document damaged incoming freight with photos, note discrepancies on the Bill of Lading (BOL