Shift Supervisor (Phlebotomist)

About the role

The Shift Supervisor will perform under the supervision of the Center Manager, and at times will take instruction and tasks from the Assistant Center Manager(s). The shift supervisor will manage the flow of the Center, including but not limited to managing employee breaks, and ensuring proper staff coverage in each area to help the flow of donor traffic. Shifts include working every Saturday.

Responsibilities

• Comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and the proper performance of day-to-day activities.
• Commit to meeting customer service expectations by interacting with donors as they enter and exit the building.
• Manage the flow of the Center, including managing employee breaks and ensuring proper staff coverage in each area to help the flow of donor traffic.
• Cross-train in Reception, Vitals, Lab, and Phlebotomy (non-phlebotomists will train in the donor room as a donor tech); fill in during breaks or shortages as needed.
• Support the center management team in identifying operational opportunities for continuous improvement.
• Ensure that daily equipment maintenance and calibration activities are performed as required in a timely manner.
• Assist with donor room turnover as required.
• Assist in resolving donor management system problems that occur during the donation process.
• Monitor donation times to ensure they are in line with company expectations.
• Operate, maintain, and troubleshoot equipment (printers and plasmapheresis machines) within the scope of training.
• Perform other duties and responsibilities as assigned.

Requirements

• High school degree or GED required.

Skills

• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Ability to anticipate and solve problems.
• Excellent organizational skills and attention to detail.
• Ability to meet deadlines.
• Proficient with data entry and inventory software and systems.
• Ability to read and follow Standard Operating Procedures (SOPs) and maintain complete and accurate records.
• Good verbal communication and customer service skills.
• Ability to multi-task and work as a team player.

Physical Requirements

• Read computer screens, procedure manuals, and other documents.
• Hear doorbells, alarms, telephone, and other mechanical devices.
• Work confidently while being observed during frequent quality inspections.
• Work in walk-in subzero freezer(s).
• Ability to lift, pull, or tug up to 50 pounds to stock supplies and/or move or support donors.
• Regularly required to use hands and fingers to handle and feel objects, tools, and controls; reach with hands and arms.
• Vision abilities required include close vision.
• Required to stand for extended intervals, walk, climb, balance, stoop, kneel, and crouch.
• Physical ability to operate equipment used on donor floor areas that may require repetitive motion and manual dexterity.
• Ability to read while standing or sitting in front of a computer for short periods of time.
• Must wear personal protective equipment (PPE) such as eyewear, lab coats, and gloves.

Benefits

• Competitive wages.
• Flexible scheduling.
• Positive work environment.
• Paid training opportunities.
• Comprehensive medical and dental benefits.
• Paid time off.
• 401(K).