Shift Manager *(Starting at $15 -$18/hr and up, Plus Bonuses)

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of quality, service, and cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication between shifts.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction.
• Ensure compliance with McDonald’s standards for quality, service, and cleanliness.
• Oversee safety and security measures.
• Communicate effectively with the next Shift Manager to prepare for the following shift.
• Meet and exceed targets set for the shift.
• Support Department goals by assisting in meeting targets.
• Manage inventory, daily maintenance, and cleanliness.
• Ensure exceptional customer service.
• Manage crew and delegate tasks as necessary.
• Train new employees as needed.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• A positive attitude and ability to work in a fast-paced environment.
• A flexible schedule and willingness to adapt to the demands of the job.
• Must be 18 years or older to qualify as a manager in a corporate-owned McDonald’s restaurant.

Qualifications

While not specified in the posting, qualifications typically include strong communication skills, problem-solving abilities, and the ability to manage multiple tasks simultaneously.

Skills

Essential skills include leadership, teamwork, multitasking, and customer service.

Benefits

The franchisee offers a comprehensive benefits package including:

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbatical every 10 years
• Education through Archways to Opportunity (high school degree, college tuition assistance, English classes as a second language)
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Shifts are typically scheduled weekly, with flexibility in hours to accommodate personal commitments.