Shift Manager **OVERNIGHTS**

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of Quality, Service, and Cleanliness. Shift Managers handle various tasks such as planning for each shift, monitoring performance, ensuring compliance with McDonald’s standards, managing safety and security, and communicating with the next Shift Manager.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction and operational efficiency.
• Ensure adherence to McDonald’s quality, service, and cleanliness standards.
• Monitor safety and security protocols to prevent incidents.
• Communicate effectively with the next Shift Manager to facilitate smooth transitions.
• Manage inventory, daily maintenance, and cleanliness of the restaurant.
• Supervise and train staff to enhance their skills and performance.
• Meet and exceed departmental and individual targets.
• Handle food safety and internal communication responsibilities.
• Manage crew scheduling and ensure a balanced workload.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• Positive attitude and ability to work in a fast-paced environment.
• Flexibility with a willingness to adapt to a dynamic work schedule.
• Ability to communicate effectively and manage a team.
• At least 18 years old to qualify as a manager in corporate-owned McDonald’s restaurants.

Qualifications

While not specified in the job posting, a high school diploma or equivalent is typically required. Relevant certifications or licenses may also be beneficial.

Skills

• Leadership and management skills.
• Customer service orientation.
• Time management and organizational abilities.
• Food safety knowledge.
• Effective communication and interpersonal skills.

Benefits

• 15-25 days paid vacation.
• 10 paid holidays and 8-week sabbatical every 10 years.
• Education through Archways to Opportunity, including opportunities to earn a high school degree, college tuition assistance, and English classes as a second language.
• Medical, dental, and vision coverage.
• Pre-tax flexible spending accounts.
• Short- and long-term disability, life, and accident insurance.
• Paid leaves of absence.
• Service awards.
• Employee Resource Connection.
• Adoption assistance.
• Matching gifts program.

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Shifts are typically scheduled weekly, with varying hours to accommodate the fast-paced nature of the job.