Shift Lead - Retail -Nashville International Airport -

Duties And Responsibilities

• Exceed First Class Service standards and behavior with every customer, business partners and peers
• Perform all register/cash handling/Loss Prevention functions in accordance with Standard Operating Procedures
• Facilitate opening and closing procedures for all stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures
• Coverage store merchandising standards are consistently executed per the company guidelines
• Coordinate and monitor staffing levels to maximize sales and service potential
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Contribute feedback on Associate reviews and provide input on Associate counseling

Qualifications

• High school diploma or equivalency required / Bachelor’s degree preferred
• Ability to work various shifts in a 7/365 day team oriented environment
• Excellent customer service skills and ability to communicate effectively using the English language
• Strong interpersonal/organizational skills with ability to motivate others
• Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting
• Computer literacy and working knowledge of MS Office preferred
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances