Retail Shift Lead

Position Objective

The Shift Lead role is pivotal in ensuring the seamless operation of our stores, where exceptional customer service and operational efficiency intersect. Your contributions play a vital role in the overall success of our dispensary, making each customer visit a memorable one.

Essential Functions

• Customer Service (40%)

• Provide customers with a friendly and welcoming experience, assisting them as needed.
• Offer product information and guidance, answering questions and helping customers find suitable products.
• Address customer inquiries and concerns, striving to ensure their satisfaction.
• Maintain a clean and organized store environment to create an enjoyable shopping experience.
• Collaborate with the team to suggest improvements based on customer feedback.
• Absorb returns and exchanges, ensuring a hassle-free process for customers.

• Cash Handling and Transactions (25%)

• Support the team in training staff on proper cash handling and transaction procedures.
• Work together with colleagues to perform daily cash reconciliation and reporting.
• Collaborate with the finance department to enhance cash flow and financial efficiency.
• Participate in routine cash register audits to verify accurate cash handling.
• Absorb assistance in refining and simplifying cash handling procedures for the team.
• Help colleagues with advanced cash register functionalities for smoother transactions.

• Inventory Management (15%)

• Contribute to maintaining product quality and safety standards.
• Support the organization of products for easy restocking and accessibility.
• Collaborate with the inventory management team to ensure accurate inventory levels.
• Absorb assistance in implementing in-store promotions and sales strategies to manage inventory.
• Participate in monitoring supply chain performance and identifying process improvement opportunities.
• Collaborate with team members to report and analyze product trends and customer preferences.

Requirements

• Education and Experience

• A high school diploma or equivalent preferred.
• Must be at least 21 years of age.
• Previous experience in a retail or customer service role is preferred.
• Knowledge of cannabis and its products is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in cash handling and accurate basic math calculations.
• Reliable, punctual, and possesses a strong work ethic.

• Working Conditions (Schedule, Environment, Travel)

• Ability to lift 25 lbs. or more multiple times per day.
• Stores are open 7 days a week from 8:00 am – 11:45 pm (varying by location), nights, weekends & holidays.
• The schedule will vary depending on the needs of the business.
• Ability to obtain and maintain an active Marijuana Enforcement Division (MED) badge in the state of Colorado.

Why Choose Vireo?

• A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future.
• Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do.
• Employee Perks: Enjoy competitive pay and employee discounts.
• Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve.

EEO Statement

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.