Retail Shift Lead

About the role

The Shift Lead serves as the on-shift leader responsible for creating exceptional customer experiences, supporting team development, and ensuring operational excellence throughout the day.

This role is often the first step into leadership at Dockside. Successful Shift Leads lead by example, provide real-time coaching, hold teammates accountable to standards, and help create a positive, high-performing store culture.

The ideal candidate combines strong customer service skills with operational discipline, emotional intelligence, and a genuine desire to help others grow.

Key Responsibilities

• Acts with integrity, honesty, and knowledge to promote the culture, values, and mission of Dockside
• Maintains a calm demeanor and leadership presence during periods of high volume or unusual events
• Delivers exceptional customer service and supports the team in delivering a consistent Dockside experience
• Provides clear, respectful, and timely coaching and feedback to Sales Associates during shifts
• Recognizes opportunities to improve team performance and communicates observations to store leadership
• Anticipates customer and operational needs by continuously evaluating the sales floor and store environment
• Executes store operations during scheduled shifts, including opening and closing responsibilities
• Handles daily cash management operations with accuracy and attention to detail
• Participates in inventory receiving, stocking, merchandising, and inventory management activities
• Ensures compliance with Dockside policies, cash handling procedures, safety standards, and regulatory requirements
• Supports store leadership in executing labor plans, shift coverage, and operational priorities
• Maintains regular and consistent attendance and punctuality
• Follows all health, safety, security, and regulatory guidelines

Preferred Qualifications

• Must be 21 years of age
• 2+ years of retail, hospitality, customer service, or leadership experience
• Previous experience supervising, training, coaching, or mentoring others preferred
• Experience handling cash, inventory, or operational processes in a fast-paced environment
• Proven ability to deliver exceptional customer experiences and build customer loyalty
• Strong communication, organization, and problem-solving skills
• Ability to manage competing priorities in a fast-paced environment
• Flexibility to work mornings, evenings, weekends, and holidays as business needs require
• Ability to lift up to 50 pounds and remain active throughout an entire shift

Required Skills and Abilities

• Ability to make sound decisions and solve problems in a dynamic retail environment
• Proven ability to exercise discretion, professionalism, and confidentiality
• Consultative sales experience matching products or services to customer needs
• Ability to provide and receive constructive feedback
• Strong interpersonal communication skills
• Ability to work independently while contributing positively to a team environment
• Ability to lead through influence, accountability, and example

Growth Opportunities

• Shift Leads receive ongoing coaching and development focused on:
• - Leadership and communication skills
• - Customer experience excellence
• - Conflict resolution and team development
• - Operational execution
• - Regulatory compliance
• - Coaching and accountability conversations

Benefits for Eligible Employees Working 25+ Hours Per Week

• Medical Insurance (80% employer-paid premiums)
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts (FSA)
• Generous and flexible PTO
• AFLAC supplemental insurance options
• 6 paid holidays per year
• Employee discount of up to 40% off at Dockside stores