Shift Lead FullTime (Eaze)

What the role is about

Responsible for promoting and selling products, ensuring high levels of customer satisfaction, delivering excellent customer service, and enhancing the customer experience in-store.

Key responsibilities

• Proper and accurate use and training of the POS
• Cash handling
• Safe audits
• Change drops
• Ensures high levels of customer satisfaction through excellent customer service
• Greets and checks in customers in a friendly and welcoming manner
• Affords assistance to customers in-store, on the phone, and processes online orders
• Encourages sales through engagement of customers, suggestive selling, and sharing product knowledge
• Ensures compliance with legal requirements and has a full understanding of the training and compliance binder
• Affords assistance with inventory, including receiving and stocking merchandise
• Upholds the Company policies and procedures and MED compliance standards
• Upholds visual merchandising standards, checking that proper signage, price tickets, marketing materials, etc., are visible and updated
• Maintains a clean, neat, and well-stocked store, as well as ensures general housekeeping duties are upheld
• Responsible for opening and closing the store as a keyholder
• Supports management in training new employees

What you’ve accomplished

• Sales experience in a retail store environment is preferred, but not required
• Customer service experience in restaurant, hospitality, and retail
• Reliable, punctual, dependable, and trustworthy
• Ability to work in a fast-paced environment
• Ability to work days/nights/weekends/holidays
• High school diploma or equivalent, or GED

What you're capable of

• Must be able to lift at least 25 lbs. and be able to stand, sit, bend, kneel, crouch, and reach
• Must have reliable transportation to store
• Willing and able to submit fingerprints for a Level 2 background screening upon hire