Shelter Worker (PT 16hrs)

About the role

The Shelter Worker provides basic direct services to adult emergency shelter guests of Our Saviour's Housing and works to ensure the shelter is clean, safe, and welcoming for all guests, volunteers, and community members. This position is non-exempt, part-time, regularly scheduled 16 hours per week, and reports to the Emergency Shelter Manager.

Primary Duties And Responsibilities

• Follows OSCS mission and vision, policies, and procedures
• Performs shelter guests, volunteers, and internal customer support
• Performs front desk service, keeping track of people who go in and out of the shelter and monitors the security camera system
• Performs housekeeping duties, such as maintaining cleanliness, washing dishes, and doing laundry. Occasionally, this may include cleaning up bodily fluids and hazardous materials
• Create and maintain a positive, safe, and non-threatening atmosphere for all shelter guests, staff, and volunteers
• Ensures the shelter’s operating policies and procedures are communicated and implemented with the shelter guests, visitors, and volunteers
• Set and maintain professional boundaries for guests, staff, and volunteers
• Use good conflict management and crisis intervention techniques to diffuse difficult situations
• Provides guest services, including orientation to shelter guests, making a wake-up call, serving meals, and attending to other needs of the shelter
• Welcome and support volunteers and collaborate with the Volunteer Coordinator about the volunteer experience
• Collaborate and keep open communication between the staff and management by tracking events and important information in the logbook, email, and other methods
• Attends and participates in team activities, training, and staff meetings
• Other duties as requested and time permits

Required Skills And Abilities

• Ability to use standard office equipment, including computer, monitor, keyboard, and software programs
• Ability to lift and carry up to 30 pounds
• Ability to walk, bend, twist, stoop, reach, grip, push and pull equipment, and climb stairs as needed to perform essential job duties
• Ability to read and write English
• Ability to speak, read, write, and understand people using one or more of Spanish, Somali, Arabic, Ukrainian, Russian, and Farsi/Persian languages (preferred but not required)

Qualifications

• Demonstrated cultural fluency and commitment to diversity
• Demonstrated team player and winning attitude
• Takes initiative and works well independently and collaboratively
• Comfortable working with people from marginalized groups and people with disabilities
• Comfortable working with people from medical respite and people recovering from drug addiction
• Shelter and non-profit experience is a plus

Pay

$18.50 to $19.50 hourly

Schedule

Part-time, non-exempt