Shelter Support Specialist: on-call

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Key content: - Multiple openings: Shelter Support Specialist at SERVE Homeless Shelter. - Provide essential 24-hour awake coverage and supervision at SERVE Emergency Family Shelter, helping create safe, welcoming, trauma-informed environment. - As essential personnel, role in safety, security, smooth daily operations. - Build positive relationships, respond with empathy, work collaboratively with Housing Counselors and team. - Utilizes evidence-based, person-centered approaches: Motivational Interviewing, Trauma-Informed Care, Harm Reduction Strategies. - Consistent attendance, punctuality, reliability essential. - Why This Role Matters: SERVE Shelter provides more than temporary housing; offers stability, dignity, support; role vital in creating safe compassionate environment while helping individuals and families build skills, access resources, work toward long-term housing stability and independence. - Shifts: On-Call: Monday to Friday 4pm to 12am; On-Call: Saturday to Sunday 8am to 8pm; 8pm to 8am. - Benefits and Compensation: mention comprehensive benefit offerings; pay $23.50/hour; on-site role. - Responsibilities list (many bullet points). We'll need to put those under

• . - Your Background: list of experience/education preferences etc. - Additional Requirements: background check, TB test, may drive agency van, etc. - Working at NVFS description (maybe can be part of About the role or a separate section? Could be "About the organization" but not required heading. We could include under About the role or maybe a separate "About NVFS". But headings limited to given list. We could put that info under "About the role" or maybe "Qualifications". Better to put under "About the role" as a paragraph describing the role and organization. - Must not include EEO etc. At end: NVFS is an equal opportunity employer... that's boilerplate; remove. - Also remove duplicated lines, navigation, cookie etc. We need to decide sections. Potential sections: - About the role (summary of role, purpose, why matters, shifts maybe? but shifts could be Schedule) - Responsibilities (list of duties) - Requirements (maybe combine background and additional requirements? Could separate Qualifications and Skills.) But we have headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only those with real content. We have: - About the role: we have description of role, purpose, why matters, essential personnel, etc. Good. - Responsibilities: we have a long list of duties (starting "In this role, you will be responsible for:" followed by many bullet-like sentences). We'll put those as
  • . - Requirements: could include background/experience/education preferences (Your Background) and maybe additional requirements (background check, TB test, driving, etc). Could split into Qualifications and Skills but we have both headings. We could put experience/education under Qualifications, and skills under Skills. Additional requirements maybe under Requirements. But we must not create sections with filler. Ensure each section has substantive content. Let's extract: Your Background: - Experience in human services, social services, behavioral health, housing, hospitality, customer service, education, residential services, security, childcare, or another helping profession - Associate or bachelor’s degree in human services, social work, psychology, or a related field preferred - Experience supporting individuals or families experiencing homelessness, crisis, trauma, mental health challenges, or substance use strongly preferred - Demonstrated ability to remain calm, exercise sound judgment, and effectively manage stressful situations while maintaining professional boundaries - Strong interpersonal, communication, conflict resolution, and de-escalation skills - Ability to work independently while collaborating effectively as part of a multidisciplinary team - Demonstrated commitment to confidentiality, professionalism, and ethical standards - Strong attendance, punctuality, and reliability - Oral and written fluency in English; bilingual skills in client languages such as Spanish, Creole, and Farsi are a plus - CPR/First Aid certification preferred; if not certified, must be willing and able to obtain certification through NVFS-provided training - Digital and technical proficiency, including working knowledge of Microsoft Office Suite That's a mix of qualifications, skills, and additional requirements. Additional Requirements: - Successful completion of background checks upon hire - TB test - May be called upon to drive an agency van to transport guests to appointments and other services with a clear Motor Vehicle Record and valid U.S. driver’s license - May be called upon to work beyond regular working hours - Must be able to remain awake and on-site throughout the assigned shift - Must be able to respond physically to potential emergencies, including building evacuations - Must be able to lift a minimum of 50 pounds We could separate: - Qualifications: education, experience, certifications preferred. - Skills: interpersonal, communication, conflict resolution, de-escalation, ability to work independently/team, confidentiality, attendance, language, technical proficiency. - Requirements: background check, TB test, driving, ability to stay awake, lift 50 lbs, respond physically, work beyond hours. But we have headings: Requirements, Qualifications, Skills. We'll use all three if they have content. Benefits: we have "Benefits and Compensation: We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing." That's vague but mentions comprehensive benefit offerings. It's not specific like health insurance etc. But we have pay specified. The instruction: never create Benefits section unless posting actually states them. It does state "comprehensive benefit offerings" but not details. Is that enough? It says "Check out our comprehensive benefit offerings here". That's a reference but not specific. Might be considered substantive enough? The rule: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". Here it's not specific but says "comprehensive benefit offerings". That's vague but not placeholder like "TBD". It's still somewhat vague but maybe acceptable. However we also have Pay and Schedule sections separate. Benefits could be included with a short paragraph referencing comprehensive benefits. We'll include. Pay: we have "$23.50/hour". That's specific. Schedule: we have shift details: On-Call: Monday to Friday 4pm to 12am; On-Call: Saturday to Sunday 8am to 8pm; 8pm to 8am. That's specific. Thus we will have sections: About the role, Responsibilities, Qualifications, Skills, Requirements, Benefits, Pay, Schedule. We must not repeat job title as heading. We'll not. We'll output only HTML fragment. Structure:

    About the role

    ... paragraphs ...

    Responsibilities

    • ...
    ...

    Qualifications

    • ...
    ...

    Skills

    • ...
    ...

    Requirements

    • ...
    ...

    Benefits

    ...

    Pay

    $23.50/hour (on-site)

    Schedule

    • On‑Call: Monday to Friday, 4 pm–12 am
    • On‑Call: Saturday to Sunday, 8 am–8 pm
    • On‑Call: Saturday to Sunday, 8 pm–8 am
    But note schedule: they listed On-Call: Saturday to Sunday 8am to 8pm and 8pm to 8am. Could combine as two shifts. We'll keep as separate items. Now we need to ensure we preserve all substantive information. Let's extract each piece. About the role: combine the initial paragraphs and "Why This Role Matters". Also mention that you are essential personnel, 24-hour awake coverage, safe welcoming trauma-informed environment, etc. Also mention that you will build relationships, work with Housing Counselors, utilize evidence-based approaches, consistent attendance etc. Also mention that the SERVE Shelter provides more than temporary housing, offers stability, dignity, support, role vital in creating safe compassionate environment while helping individuals and families build skills, access resources, work toward long-term housing stability and independence. We'll write a paragraph or two. Responsibilities: list each bullet from "In this role, you will be responsible for:" until before "Your Background:" (the list). Let's capture them: - Foster a safe, respectful, and welcoming environment by building trusting relationships with shelter guests and responding to their needs with empathy, professionalism, and cultural humility - Conduct shelter orientations for guests within 24 hours of arrival to ensure understanding of shelter expectations, policies, procedures, and available resources - Encourage guest participation in shelter programming and support guests in developing skills that promote long-term housing stability and independence - Model and reinforce positive interactions among shelter guests and help resolve conflicts using de-escalation and trauma-informed practices - Ensure the safety and security of guests, volunteers, visitors, and staff by monitoring the shelter environment and conducting regular interior and exterior perimeter checks - Conduct routine room and personal property inspections in accordance with shelter policies - Respond promptly and effectively to emergencies, behavioral concerns, medical incidents, and crisis situations by following agency and shelter protocols, including evacuations when necessary - Accurately document and report incidents in accordance with agency and program guidelines - Assist in maintaining a clean, safe, and welcoming shelter environment, including light cleaning and upkeep of the facility and grounds when needed - Ensure compliance with Child and Adult Care Food Program (CACFP) requirements related to meal planning, menu preparation, and documentation - Work in partnership with Housing Counselors to support guest eligibility screening, assessments, intakes, and program enrollment - Assist guests with housing searches and support progress toward rapid rehousing goals - Help guests apply for essential services and documentation, including ID cards, Social Security cards, and birth certificates - Maintain accurate, timely, and confidential guest records in accordance with program standards and NVFS guidelines - Participate in team meetings, trainings, and regular supervision with the Program Supervisor - Collaborate effectively with program staff, volunteers, and contractors to provide coordinated, high-quality services - Maintain familiarity with shelter systems, program software, procedures, and resources That's all. Qualifications: education and experience preferences, maybe certifications. From Your Background: - Experience in human services, social services, behavioral health, housing, hospitality, customer service, education, residential services, security, childcare, or another helping profession - Associate or bachelor’s degree in human services, social work, psychology, or a related field preferred - Experience supporting individuals or families experiencing homelessness, crisis, trauma, mental health challenges, or substance use strongly preferred - CPR/First Aid certification preferred; if not certified, must be willing and able to obtain certification through NVFS-provided training - Digital and technical proficiency, including working knowledge of Microsoft Office Suite We could also include "Demonstrated ability to remain calm, exercise sound judgment, and effectively manage stressful situations while maintaining professional boundaries" maybe skill. But we will put those under Skills. Skills: - Demonstrated ability to remain calm, exercise sound judgment, and effectively manage stressful situations while maintaining professional boundaries - Strong interpersonal, communication, conflict resolution, and de-escalation