Shelter Support Specialist

About the role

The Shelter Support Specialist supports the overall operation of the Shelter Programs.

Schedule

Morning shift 8am-4pm Monday, Tuesday, Friday, Saturday, and Sunday, with Thursday and Friday as the days off.

Responsibilities

• Assist participants with accessing basic needs, including clothes, food, hygiene products, etc
• Verbally de-escalate situations with and between participants
• Ensure that the environment is safe and community-oriented by helping the participants adhere to general and program-specific rules
• Engage and collaborate with participants to explore their case management needs and make appropriate referrals
• Collaborate with case managers and other program staff (i.e., program manager, nurse, behavioral health specialist) to create and implement service plans to ensure coordination of care for participants
• Develop an environment of community and respect among our participants by actively partnering with them to address barriers to success in their pursuit of housing
• Manage any sound or activities indoors and outside the premises at any time of the day that will interfere with the peace, comfort or disturb the quiet enjoyment of other residents, staff, volunteers, and/or neighbors
• Arrive on time and prepared for shift
• Complete assignments and tasks thoroughly and in a timely manner
• Attend and participate in meetings and trainings as expected and required by the agency, including regular supervision and team meetings; daily check in and debriefs; agency meetings; multidisciplinary case consultation meetings; and internal and external trainings
• Ensure the maintenance of a clean environment, both in general communal areas and individual participant rooms including:
  • Patrol the property (including the interior of the building and the exterior grounds) at least twice per shift to ensure the maintenance of a clean and safe environment, both in general communal areas and individual participant rooms
  • Keep the indoor and outdoor premises and surrounding public property within a two-hundred-and-fifty-foot radius of all property lines free from rubbish, litter, debris, and other waste materials
• Maintain appropriate data including shift logs and incident reports relevant to service provided into designated systems such as HMIS, SmartSheets, and Microsoft Teams
• Develop and maintain strong and professional relationships with fellow staff and participants through effective, and cross-functional, communication and collaboration
• Adhere to the Core Values and Code of Conduct for Connections for the Homeless
• Available to work all shifts and holidays as assigned

Requirements

• High school diploma or equivalent experience
• At least one year of professional experience in a behavioral health or social service setting
• Computer literacy in Microsoft Word and Excel and in client database usage
• Self-starter with the ability to multi-task and think creatively (highly desirable)
• Able to work independently and with diverse populations
• Effective speaking, writing, and interpersonal skills
• Remain on Organization premises during breaks/meal periods and until their replacement arrives, when necessary
• Ability to lift and move up to 50 pounds and stand for extended periods of time
• Must submit to a criminal background check and submit to, or provide evidence of, a recent test for tuberculosis

Benefits

Full-time employees enjoy a range of benefits, consciously crafted through an equitable lens, to support their well-being and professional growth.

This response is AI-generated, for reference only.