Shelter Supervisor - Jefferson Day Center

About the role

The Shelter Supervisor at Jefferson Day Center is responsible for supervising front desk operations including shift scheduling, timecards, and payroll preparation. They also ensure staff trainings are conducted, standard operating procedures are followed, and shift adjustments are coordinated.

Responsibilities

• Direct supervision of Off-Site Shelter Programs staff
• Operational administration
• Monitoring, evaluating, and facilitating changes in operational and administrative programs
• Hiring and assuring adequate coverage of shelter staff
• Training and supporting staff
• Attending and participating in staff meetings
• Conducting and overseeing direct client services
• Providing policy and procedure guidance to subordinate staff
• Supportive care to residents experiencing personal crisis

Requirements

• High School Diploma or GED
• At least 1 year of experience in public contact/customer service
• At least 1 year of supervisory experience
• Skilled training in Trauma-Informed Care, Mental Health First Aid, and conflict resolution
• Four months successful experience as a Salvation Army Shelter Monitor (or related experience)
• Washington State Driver’s License required

Qualifications

• Knowledge of emergency resources
• Ability to conduct and oversee direct client services
• Provides supportive care to residents experiencing personal crisis

Skills

• Customer service skills
• Supervisory skills
• Administrative support skills
• Emergency resource management
• Policy and procedure guidance
• Supportive care provision

Benefits

• Paid holidays
• Vacation time
• Sick time
• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability plans
• Money Purchase Pension Plan
• 403(b) option
• Parental leave
• Sick leave
• Paid vacation
• Employer-paid life insurance
• Retirement plans