Shelter Supervisor

Responsibilities

• Conduct daily walkthroughs of the facility to identify safety, maintenance, and cleanliness issues.
• Perform light preventative maintenance and minor repairs; escalate major concerns to facilities staff as needed.
• Maintain inventory of supplies; prepare purchase requests and restocking lists proactively.
• Ensure communal spaces, resident rooms, and outdoor areas remain clean, orderly, and in compliance with health and safety standards.
• Provide direction to volunteers assisting with chores, cleaning, or upkeep, ensuring accountability and follow-through.
• Enforce McKenna House rules and program expectations consistently, addressing concerns promptly and fairly.
• Assign, monitor, and follow up on resident chore lists, modeling accountability and teamwork.
• Complete resident intake procedures, including orientation, documentation, and explanation of program guidelines.
• Process resident terminations with proper authorization, ensuring records are accurate and confidential.
• Enter, update, and monitor resident data in HMIS and other required funder systems.
• Create and maintain coverage schedules for front desk and resident staff, ensuring reliable support at all times.
• Provide guidance and oversight to volunteers interacting with residents, reinforcing professional and trauma-informed practices.
• When assigned, deliver limited case management services or additional resident support.
• Review logs, shift notes, and records each shift to maintain accurate and consistent documentation.
• Ensure thorough and professional communication during shift changes, providing complete hand-offs to incoming staff.
• Manage ordering and organization of food and household supplies from USDA, Capital Region Food, NH Food Bank, and other sources.
• Oversight stocking, storage, and equitable distribution of pantry and cupboard items; coordinate pickups and deliveries as needed.
• Carry the house phone on a rotational basis, responding promptly to calls, emergencies, or facility needs.
• Support volunteer staff during program operations, offering direction and addressing questions in real time.
• Perform additional projects or assignments as directed by the Shelter Director or Commanding Officer.

Qualifications

• Associate’s degree, or equivalent mix of education and directly related experience.
• Minimum of two years of work experience in residential, shelter, or social service environments.
• Prior experience providing direction or oversight to staff or volunteers in a residential or community-based setting preferred.
• Strong interpersonal and communication skills, with the ability to de-escalate conflict and respond calmly in crisis situations.
• Ability to perform light facility maintenance tasks and ensure safe residential conditions.
• Competence in Microsoft Word, Excel, and the ability to learn new program-specific databases (HMIS).
• Demonstrated organizational skills: maintaining records, logs, schedules, and inventories with accuracy and timeliness.
• Professional judgment and discretion when handling confidential or sensitive information.
• Capacity to balance multiple priorities, maintain accountability, and model consistency for staff and residents.
• Valid driver’s license required.
• Must participate in mandatory agency training, including trauma-informed care, confidentiality, and professional boundaries.
• Familiarity with substance use issues; ability to conduct and document on-site instant drug testing.
• Commitment to upholding McKenna House mission, policies, and compliance with all applicable federal, state, and local regulations.
• Maintain working knowledge of all Salvation Army social services policies and guidelines and standards as determined by the Territory and Division and apply this knowledge effectively in practice.
• Completion of KeepSAfe abuse risk management training as required by the KeepSAfe policy and assigned by the supervisor.