Shelter Supervisor - William Booth Center

About the role

The William Booth Center (WBC) Shelter Supervisor is responsible for supervisory responsibilities associated with front desk operations, providing administrative support, and leading and assisting with the training and ongoing support of staff.

Responsibilities

• Provide direct supervision of Shelter Support Staff in coordination with the Assistant Director of WBC.
• Absorb and participate in all staff meetings.
• Conduct staff meetings for WBC’s shelter program staff.
• Provide policy and procedure guidance to Shelter Support Staff.
• Provide supportive care to residents experiencing personal crises.

Requirements

• High school diploma or GED.
• Minimum 1 year of experience in public contact/customer service.
• 1 year of supervisory experience.
• Experience working with individuals experiencing homelessness in a shelter/residential program.
• Experience with and understanding of Trauma-Informed Care, Mental Health First Aid, and conflict resolution.

Qualifications

• Available for in-person interviews in Seattle, WA.

Skills

• Strong communication skills.
• Ability to handle stressful situations.
• Knowledge of trauma-informed care principles.
• Experience with conflict resolution.

Benefits

• Paid holidays, vacation time, sick time.
• Medical, vision, and dental insurance.
• Life and voluntary options.
• Retirement plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan), 403(b) option.
• Parental leave.
• Sick leave.
• Paid vacation.
• Paid holidays.