Shelter Monitor - Intrepid Staffing - Marshalling Yard

About the Role

To monitor the activities of residents of the shelter/center and ensure compliance with program rules and expectations. The Shelter Monitor is responsible for ensuring the safety of residents and the security and sanitation of the program. You will help oversee and take reasonable action necessary to carry out assigned responsibilities, consistent with program guidelines and sound professional judgment.

Responsibilities

• Provide a safe, structured environment that meets the needs of clients while maintaining professional and acceptable boundaries.
• Maintain positive relationships with clients and management staff.
• Maintain a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports.
• Document all serious incidents completely, accurately, and in a timely manner.
• Consult with direct supervisor or supervisor on-duty regarding residents’ personal needs and behavior.
• Utilize positive behavioral management techniques including verbal redirection.
• Assist residents within limits in processing issues and problem-solving.
• Monitor all areas of the shelter to ensure compliance with facility rules, policies, procedures, and protocols.
• Perform hyper-sanitization of all areas in the shelter.
• Respond to residents’ requests, complaints, and inquiries.
• Address procedural violations with residents to ensure a clear understanding of expectations and assist residents with achieving compliance.
• Conduct orientation/assist with intake, assign beds and lockers, issue linens/personal supplies, and other items to residents entering the shelter.
• Brief and provide direction and needed assistance to volunteers and other staff.
• Conduct regular inspections documenting opportunities for improvement.
• Identify and respond to any resident experiencing a problem or crisis to ensure their safety and notify other service providers as needed.
• Teach good personal hygiene skills.
• Maintain appropriate boundaries with residents at all times.
• Gain a working knowledge of policies.
• Perform other duties as directed and assigned.
• Demonstrate exceptional customer service by placing the client first to support the mission to "Empower people to build better lives for themselves, their families, and their communities."

Requirements

• High School Diploma or GED required.
• 2+ years’ experience working with low-income/at-risk/homeless individuals or vulnerable populations, strongly preferred.
• Must maintain regular and acceptable attendance as determined by the employer.
• Valid Driver’s License with a clear record.
• Must have daily use of a vehicle without prior notice.
• Must be available and willing to travel to various locations as needed.
• Must not pose a direct threat or significant risk of substantial harm to the safety or health of yourself or others.