Shelter Monitor

About the role

The Shelter Monitor is responsible for maintaining the health and safety of Shelter residents. They assist with the daily needs of the residents, assist program donors and volunteers, and ensure/assist with the shelter cleanliness standards.

Responsibilities

• Implement and operate Shelter program procedures including answering telephone lines and overseeing front desk activities;
• Greet visitors and volunteers;
• Problem solve with shelter participants;
• Inspect facility; sign in participants; maintain and enforce shelter guidelines;
• Document resident behavior and needs as well as program issues using logbook and incidents report;
• Oversee proper chore implementation including cleaning up and maintenance of facility;
• Respond to participants' requests, rendering assistance as possible;
• Respond to and resolve conflicts and crisis situations;
• Effectively communicate with service coordinators, shelter coordinator, and shelter manager on critical incidents, observed resident behaviors, and activities around the shelter during scheduled shifts;
• Maintain standardized operating procedures, safety of participants, program integrity, customer service standards, professional boundaries, and a supportive and caring environment;
• Complete participant intakes and exit paperwork;
• Absorb and complete unit turnover including cleaning of alcoves/rooms, along with daily cleaning needs of the shelter in the absence of residents completing chores;
• Communicate with staff and all participants in a non-judgmental manner; work cooperatively with all agency staff;
• Participate in agency training, staff meetings, case conferences, and supervision;
• Complete required agency training including CPR/first aid, non-violent crisis intervention, and other training as assigned.

Requirements

• High School diploma or equivalent experience required;
• Veterans highly encouraged to apply;
• 6 months of social services or customer service experience.

Qualifications

• Excellent verbal & written communication, organizational, and time management skills;
• Strong analytical and problem-solving skills with meticulous attention to detail;
• Ability to work well independently and collaboratively with teams;
• Experience working with individuals with serious mental illness, co-occurring disorders, substance abuse, and/or the chronically homeless population;
• Experience in crisis response/intervention and mental health first aid;
• Experience working with individuals and families in crisis or similar areas;
• Experience working in a shelter or residential setting;
• Proficiency in Microsoft Office programs, systems, and platforms;
• Ability to learn and use required mobile devices and business-related applications;
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Skills

• Excellent verbal & written communication;
• Organizational and time management skills;
• Strong analytical and problem-solving skills;
• Ability to work well independently and collaboratively;
• Experience with individuals with serious mental illness, co-occurring disorders, substance abuse, and/or the chronically homeless population;
• Crisis response/intervention and mental health first aid;
• Experience in a shelter or residential setting;
• Proficiency in Microsoft Office programs;
• Ability to learn and use required mobile devices and business-related applications;
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Benefits and Perks

• $23.00 - $31.00 per hour;
• ON-CALL/Part Time position working up to 16 hours a week;
• Flexible work schedules;
• 403(b) Retirement Plan w/ Employer Match & Contribution Programs;
• Dynamic, mission-drive culture and supportive leadership;
• Professional Development Opportunities, Leadership Academy Programs, Annual All Staff Events & Holiday Parties.

Pay and Schedule

• $23.00 - $31.00 per hour;
• ON-CALL/Part Time position working up to 16 hours a week.