Shelter Monitor (8th Street)

About the Role

To monitor the activities of residents of the shelter/center and ensure compliance with program rules and expectations. The Shelter Monitor is responsible for ensuring the safety of residents and the security and sanitation of the program. The role involves overseeing and taking reasonable action necessary to carry out assigned responsibilities while adhering to established organizational policies and program guidelines.

Responsibilities

• Provide a safe, structured environment that meets the needs of clients while maintaining professional and acceptable boundaries.
• Maintain positive relationships with clients and management staff.
• Maintain comprehensive and accurate written records of events during shifts, including thorough incident reports.
• Document all serious incidents completely, accurately, and in a timely manner.
• Consult with direct supervisor or on-duty supervisor regarding residents’ personal needs and behavior.
• Utilize positive behavioral management techniques, including verbal redirection and de-escalation.
• Assist residents within limits in processing issues and problem-solving.
• Monitor all areas of the shelter to ensure compliance with facility rules, policies, procedures, and protocols.
• Perform hyper-sanitization of all areas in the shelter.
• Respond to residents’ requests, complaints, and inquiries.
• Address procedural violations with residents to ensure clarity of expectations and assist with compliance.
• Conduct orientation/assist with intake, assign beds and lockers, and issue linens, personal supplies, and other items to residents entering the shelter.
• Brief and provide direction to volunteers and other staff as needed.
• Conduct regular inspections and document opportunities for improvement.
• Identify and respond to residents experiencing a problem or crisis to ensure safety and coordinate with other service providers.
• Teach good personal hygiene skills.
• Maintain appropriate boundaries with residents at all times.
• Gain a working knowledge of policies.
• Perform other duties as assigned.
• Demonstrate exceptional customer service by placing the needs of clients first to support the mission of empowering people to build better lives.

Requirements

• High School Diploma or GED required.
• 2+ years’ experience working with low-income, at-risk, homeless individuals, or vulnerable populations strongly preferred.
• Must maintain regular and acceptable attendance as determined by the employer.
• Valid Driver’s License with a clear record.
• Must have daily use of a vehicle without prior notice.
• Must be available and willing to travel to various locations as needed.
• Must not pose a direct threat or significant risk to the safety or health of themselves or others.

This is an in-person role. Endeavors provides reasonable accommodations for individuals with disabilities or sincerely held religious beliefs in accordance with applicable laws.