Shared Services Performance & Integrity Specialist

About the role

• A People First Environment: We make what is important to those we serve important to us.
• Make an Impact: Enhance the quality of life for seniors.
• Professional Growth: Access to training and career development.

Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires.

Responsibilities

• Operational Integrity, Performance & Analysis: Conduct recurring reviews of Shared Services operations, workflows, systems, resources, KPIs, SLAs, productivity, quality, and service outcomes. Identify and investigate operational risks, discrepancies, workflow breakdowns, performance variances, and emerging trends. Perform root-cause and impact analyses to determine underlying causes, organizational risks,