Employee Success Shared Services Specialist

About the role

The ES People and Payroll Specialist supports geographically dispersed employees through expert guidance on payroll, benefits, HR policy, and employee data. This role can be based in Atlanta, GA or Indianapolis, IN, and partners closely with employees and managers across the organization.

Responsibilities

• Provide support to employees and managers via our case management system, responding to inquiries on benefits, time off, compensation, HR policy, and employee data, and ensuring all cases are resolved accurately and on time.
• Maintain and improve the HR knowledge base by creating and updating self-service articles to close knowledge gaps and keep content current for employees and managers.
• Process employee data corrections and transactions in Workday, including third-party deductions such as court orders and 401(k) contributions, and support end-to-end payroll cycles including year-end activities and audits.
• Partner cross-functionally to identify process inefficiencies, participate in User Acceptance Testing for system enhancements, and contribute to projects that modernize ES People Services processes.

Requirements

• A minimum of 2 years of experience in payroll, HR, or a shared services environment.
• Experience supporting end-to-end payroll cycles, including inputting and validating employee data changes, supporting payroll legislation compliance, and assisting with internal and external payroll audits.
• Experience working in a case management system and processing transactions in a Human Resources Information System (HRIS) such as Workday Human Capital Management (HCM).
• Able to maintain confidentiality, diagnose data or process issues, and lead resolution efforts through clear communication and cross-functional collaboration.

Qualifications

• Prior experience with Workday HCM specifically.
• Familiarity with third-party payroll integrations or multi-state payroll processing.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Attention to detail and accuracy in data entry and processing.
• Proficiency in Microsoft Office applications.

Benefits

At Salesforce, we offer a comprehensive benefits package designed to support your well-being and financial security. This includes:

• Time off programs
• Medical, dental, and vision insurance
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

For more details, visit this link.

Pay

The salary range for this position is $65,000 - $85,000 annually, depending on experience and location.

Schedule

This role is full-time and requires regular availability to support employees and managers.