Shared Services Associate

About the Role

OBM is seeking a Financial Support Services Associate to assist the OBM Accounts Payable (FSS) section. FSS is a business processing center that processes common administrative transactions for state agencies and business suppliers, with an emphasis on efficiency and customer service.

Responsibilities

• Process and pay approved invoices accurately and timely
• Ensure payments are supported by appropriate documentation and approvals
• Maintain payment controls and segregation of duties
• Monitor and prevent duplicate, erroneous, and fraudulent payments
• Reconcile accounts and support financial reporting activities
• Manage payment inquiries and supplier payment issues
• Work within the FSS business processing center, handling diverse operational functions such as Accounts Payable and Supplier Operations

After extensive training, associates may be assigned to any of the following areas:

• Accounts Payable: Process invoices for a wide range of state agencies, boards, and commissions
• Contact Center: Handle inquiries from internal and external customers via telephone, email, and other channels while providing customer service
• Supplier Operations: Update supplier information (e.g., name, address, contact details, tax identification), set up and maintain electronic funds transfers (EFTs) for suppliers and Medicaid providers
• Travel and Expense: Process travel and expense reimbursement requests in accordance with state rules and guidelines

Requirements

• 18 months of experience in accounting, auditing, finance, business administration, or related field, or financial call center work in the private sector or other governmental sector
• OR completion of associate core coursework in accounting, auditing, finance, business administration, or related field
• OR equivalent of the minimum class qualifications noted above

Skills

• Technical Skills: Data Entry, Administrative support/services
• Professional Skills: Analyzation, Collaboration, Listening
• Strong attention to detail
• Ability to work independently and as part of a team
• Strong communication skills
• Flexibility
• Ability to meet or surpass production and quality goals

Benefits

This is a full-time, classified position with union representation (OCSEA).

Pay

$23.65 - $28.65 per hour

Schedule

Full-time, Monday through Friday, 8:00 a.m. – 5:00 p.m.

Work Location

James A. Rhodes Office Tower, Columbus, Ohio (Franklin County)

Unposting Date: July 27, 2026