Shared Market Admin - Manager, Market Operations

Duties/Responsibilities

• Implement market center launch plan in partnership with ArchWell Health’s corporate Growth team; this includes hiring and training Center Managers, setting up core management processes, and building a culture of operational excellence and teamwork
• Provide leadership and P&L management for assigned centers, responsible for center operations achieving financial, growth, and operational KPIs; there is a significant focus on growth and member satisfaction
• Organize the market leadership team around shared objectives regularly; manage weekly market leadership team meetings and ensures leadership is focused on the right issues; set appropriate financial/operational/quality performance goals
• Works in a dyad relationship with the market clinical leadership to ensure ArchWell Health is delivering on the patient promise and meeting market performance objectives
• Deep focus on patient experience; gather an appropriate team and patient information to build a best-in-class customer service experience that optimizes resources for growth
• Reviews financial reports to measure productivity and goal achievement and to determine areas needing cost reduction and improvement
• Train and onboard new colleagues, assure center workflows are consistently followed, and engage in process improvement activities.

Required Skills/Abilities

• Exposure to value-based models of care delivery; demonstrates a strong knowledge of the national payer and risk-bearing provider landscape
• Strong business acumen; demonstrated experience in strategic planning, resource allocation, human resource modeling, leadership technique, and operations
• Track record of developing and implementing processes for providing excellent customer service
• Able to effectively leverage business and organizational knowledge within and across functional areas
• Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic
• Self-starter with the ability to think creatively and work effectively
• Ability and willingness to travel locally to center locations and meet with external partners up to 80% of the time with periodic travel to other ArchWell Health markets

Education and Experience

• Undergraduate degree
• Minimum of 5 years in a supervisory role in a medical setting with prior multi-site facility oversight
• Experience managing and overseeing a P&L is highly desired
• Prior experience with managed care operations highly preferred
• A passion for mentorship and team development, particularly across multiple functional areas
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization
• Able to manage multiple priorities across various stakeholders and departments

ArchWell Health is an equal opportunity employer.