Servicing Vendor Specialist (Repo)

Job Duties

• Perform comprehensive daily reviews of accounts identified for repossession to confirm they comply with state and federal regulations.
• Assess each account’s eligibility for repossession.
• Approve or reject repossession assignments based on established guidelines and account details.
• Serve as the final checkpoint to ensure all regulatory requirements are met, including proper documentation and notices.
• Accurately document all actions taken on accounts, including approvals, rejections, and compliance checks.
• Maintain detailed and organized records to support audits, compliance reviews, and operational reporting.
• Identify and escalate complex or high-risk cases to management for further review.
• Develop and maintain a comprehensive understanding of collections, loss mitigation, and repossession processes.

Requirements

• High school diploma or equivalent
• 1+ years in auto finance operations
• Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with vendors and internal stakeholders
• Knowledgeable in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to work independently and as part of a team in a fast-paced environment
• Problem-solving skills, with the ability to handle account issues or disputes in a timely and professional manner
• Ability to maintain confidentiality and handle sensitive information responsibly
• Knowledge of state and federal repossession and collection laws
• Experience in the finance or credit industry preferred

Pay

The pay range for this role is $19.80 - $24.40 hourly.