Servicing Loan Administrator

Role & Responsibilities

• Fielding borrower requests, researching, monitoring significant events, uploading documents, monitoring emails and phone lines
• Maintaining loan data in Enterprise! database
• Establishing and maintaining relationships with borrowers in assigned portfolio of loans
• Working closely with other Servicing team members, Closing, Investor Accounting and Asset Management teams
• Aiding Dwight Capital Origination and Underwriting teams as needed
• Processing transactional tasks such as escrow disbursements for insurance, taxes, and replacement reserves
• Onboarding newly closed loans to Enterprise!, including taxes and insurance coverages
• Drafting and sending welcome emails to Borrowers of newly closed loans
• Monitoring and processing tax parcel payments via Enterprise! and CoreLogic
• Maintaining compliant insurance coverages and processing premium invoices
• Running annual escrow analyses and updating Enterprise! for loans in assigned portfolio
• Processing HUD MIP annually and updating Enterprise! for loans in assigned portfolio
• Maintaining Letters of Credit for loans in assigned portfolio
• Conducting Year End Audit & Financials Reporting processes for loans in assigned portfolio
• Maintaining accurate ACH debit information in Enterprise!
• Issuing revised billing statements when necessary
• Sending payment reminder and delinquent emails as necessary for loans in assigned portfolio
• Monitoring loan payment activity with Asset Manager
• Processing UCC filings, including monitoring renewal dates and obtaining recorded documents

Required Experience & Skill Sets

• Experience in loan servicing preferred
• HUD multifamily lending/servicing experience a plus
• Excellent communication and interpersonal skills
• Proficient use of Microsoft Office, including Excel, Word, Outlook, Teams
• General database knowledge and experience
• Ability to multitask and work in a fast-paced environment and meet deadlines
• Ability to learn quickly and work independently