Loan Servicing Administrator

General Summary

Warrants the accuracy of loan-level data on the core servicing platform in order to ensure error-free Member statements, regulatory filings, credit bureau reporting and Credit Union financials.

Communicates effectively with Members, designated service providers and colleagues at all levels to provide best-in-class service.

Performs expert level account research and reconciliation in accordance with internal policies and procedures.

Key Essential Responsibilities

• Consistently works to achieve expert-level knowledge of SFCU loan products, core servicing system functionality and compliance rules (RESPA, Dodd Frank, Biggert-Waters Flood Act, SCRA) in order to service loans in conformity with industry-wide best practices.
• Receives incoming calls from Members and resolves all questions/concerns in a manner that is acceptable to the Member and that is in accord with SFCU policies and procedures.
• Employs critical thinking skills to perform research, account reconciliation and to resolve complaints with accuracy and in a timely manner.
• Performs basic tasks in support of the escrow administration function such as processing tax & insurance disbursements, setting up escrow payee records, performing Initial and Annual Analysis of escrow accounts and maintaining the accuracy of escrow-related information on the core servicing platform.
• Takes accountability for accurate processing of payoffs, charge-offs, loan modifications, loan adjustments, forced placed insurance advances/refunds, loan conversions, Skip Pay processing, ACH refunds, Life & Disability insurance disbursements, and share-to-loan transfers.
• Makes him or herself available for projects as needed and offers suggestions to build workflow efficiencies.
• Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors.
• Keeps abreast of industry developments including, but not limited to changes in regulations and technology.
• Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.
• Performs additional duties as required.

Essential Skills, Knowledge and Requirements

• Education required: Some college is strongly preferred, however will consider qualified candidates with exceptional work experience.
• Minimum number of years of experience: 3-5 years of Loan Servicing or Underwriting experience with a bank, credit union or loan servicer
• Job related skills: Working knowledge of consumer loan products, title concepts, basic Mortgage Escrow Servicing concepts, mortgage lending, lien perfection, Consumer Compliance rules including RESPA, Dodd Frank, Biggert-Waters Flood Act and SCRA
• Qualities: A sense of urgency, strong analytical, math & problem-solving skills, ability to read & understand standard consumer loan documentation, strong time management & workload management skills, attention to detail, willingness & ability to contribute to a team-based environment, ability to adapt easily to change, strong communication skills and a desire to provide best-in-class service to the Member.
• Technical skills: Proficiency in Word and familiarity with Excel. Familiarity with Outlook and web-based applications a plus. Comfortable with learning new applications and software.

Benefits

Working at Sikorsky Credit Union has its benefits. You’ll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes paid-time off, medical/dental, 401K plan with company match, tuition reimbursement and more!